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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and support internal sales operations.
- Company: Join ESS, a leader in safety and measurement equipment with 25+ years of experience.
- Benefits: Enjoy competitive salary, 25 days leave, free tool hire, and discounts on brands.
- Why this job: Work in a vibrant team, develop your skills, and make a real impact.
- Qualifications: Excellent communication skills, basic IT knowledge, and a valid UK driving license required.
- Other info: Opportunities for personal growth and structured training available.
The predicted salary is between 24000 - 36000 £ per year.
You’ll be the first line of contact for customers over the counter and on the telephone, so customer service skills and an excellent phone manner are essential.
Key Responsibilities
- Reporting to the Branch Manager, you'll provide support in all areas of internal sales.
- Working with the internal sales teams completing hire transactions, stock takes and administration tasks.
- Where required, you may also be asked to assist with covering deliveries and collections, test and run equipment and repair referrals.
What We're Looking For
- Excellent telephone manner & communication skills
- IT Skills – basic Word and Excel skills
- Knowledge of Hire industry would be an advantage
- Valid UK Driving Licence
- Enjoy a vibrant, fast paced environment
- Good team worker
- Ability to work under pressure
What We Can Offer You
- Competitive salary
- Salary sacrifice pension
- 25 days annual leave + bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.
As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.
At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recogniSing and celebrating the skills and dedication of our team members.
Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Salary: CompetitiveShift Hours: 40 per week.Business Unit: ESS
Hire Controller - Glasgow East employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller - Glasgow East
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Since you'll be the first line of contact for customers, demonstrating your ability to handle inquiries and resolve issues effectively will set you apart.
✨Tip Number 2
Familiarize yourself with the hire industry before your interview. Understanding the basics of equipment rental and the specific services offered by ESS can give you an edge and show your genuine interest in the role.
✨Tip Number 3
Practice your telephone manner. Since excellent communication skills are essential, consider doing mock calls with friends or family to refine your tone and clarity when speaking over the phone.
✨Tip Number 4
Be prepared to discuss how you handle pressure and work in a fast-paced environment. Think of examples from your past experiences that demonstrate your ability to stay calm and effective under stress.
We think you need these skills to ace Hire Controller - Glasgow East
Some tips for your application 🫡
Highlight Customer Service Skills: Since the role requires excellent customer service skills and a good phone manner, make sure to emphasize any relevant experience in your application. Use specific examples that showcase your ability to handle customer inquiries effectively.
Showcase IT Proficiency: Mention your basic IT skills, particularly in Word and Excel. If you have any certifications or courses related to these programs, include them to strengthen your application.
Demonstrate Teamwork and Adaptability: The job requires a good team worker who can thrive in a fast-paced environment. Share experiences where you successfully collaborated with others and adapted to changing situations.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Highlight your relevant skills and experiences that match the requirements of the Hire Controller position at ESS.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
Since you'll be the first line of contact for customers, it's crucial to demonstrate your customer service skills during the interview. Share specific examples of how you've handled customer inquiries or resolved issues in the past.
✨Highlight Your IT Proficiency
Make sure to mention your basic IT skills, especially with Word and Excel. You might be asked about your experience with these tools, so be prepared to discuss how you've used them in previous roles.
✨Demonstrate Teamwork and Adaptability
The role requires a good team worker who can thrive in a fast-paced environment. Be ready to talk about your experiences working in teams and how you adapt to changing situations or pressures.
✨Express Your Interest in the Hire Industry
While knowledge of the hire industry is an advantage, showing genuine interest can set you apart. Research the industry trends and be prepared to discuss why you're excited about this field and how you can contribute to the company's success.
