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- Tasks: Be the face of our branches, assisting customers with orders and deliveries.
- Company: Join Brandon Hire Station, the UK's leading tool hire provider with a commitment to exceptional service.
- Benefits: Enjoy competitive salary, 25 days leave, free tool hire, and various discounts.
- Why this job: Be part of a passionate team dedicated to customer excellence in a dynamic environment.
- Qualifications: Customer service experience, effective communication skills, and a valid driving license required.
- Other info: Monday to Friday hours, no weekends, with opportunities for training and development.
The predicted salary is between 24000 - 36000 £ per year.
Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation’s leading Tool hire business.
Hire Controllers are the face of our branches as you’ll be the first people our customers see when they walk through the doors. You’ll support the branch in all areas of hire, sales and customer service. As such you will be there to help customers in any way possible from processing customer orders over the phone to helping out in the branch and on occasion helping with deliveries and collections.
Key Responsibilities
Be the first point of contact for customers over the counter & on the telephone
Maximise hire and sales revenue
Cover deliveries and collections when essential to business demands
Ensure vehicle are always loaded safely and in line with company procedures
Responsible for appropriate branch presentation
Carry out daily compliance and H&S checks, as directed
Assist and attend stock takes as required
What We're Looking For
Proven experience of delivering excellent customer service
Commercial mind-set and aware of importance of service delivery
Effective communicator with ability to influence and empathise
Good attention to detail and IT skills
Knowledge of local area
Valid driving licence
Knowledge of hire industry desirable but not essential
Knowledge of equipment desirable not essential
What We Can Offer You
Competitive salary
Salary sacrifice pension
Monday to Friday hours, no weekends
25 days annual leave + bank holidays
Additional holiday purchase scheme
Free Tool Hire
Life Assurance cover 3x salary
Share save scheme
Eye care vouchers
Recommend a friend scheme
Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
Cycle to work scheme
Long service recognition
My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
Discounts on HP products
EE mobile contract discount offers
Gym discounts
Health Shield (discounted premiums on health care cash plan)
Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.
If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Salary: CompetitiveShift Hours: 40 per week.Business Unit: Brandon Hire Station
Hire Controller - Evesham employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller - Evesham
✨Tip Number 1
Familiarize yourself with the local area and the specific needs of customers in Evesham. Understanding the community will help you connect better with customers and provide tailored service.
✨Tip Number 2
Brush up on your communication skills! As a Hire Controller, you'll be the first point of contact for customers, so being able to influence and empathize is key to providing excellent service.
✨Tip Number 3
Gain some basic knowledge about the hire industry and the types of tools available. This will not only boost your confidence but also help you assist customers more effectively.
✨Tip Number 4
Show your enthusiasm for customer service during any interactions. Highlighting your passion for helping others can set you apart from other candidates and align with our commitment to exceptional support.
We think you need these skills to ace Hire Controller - Evesham
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Hire Controller position. Understand the key responsibilities and the skills required, such as customer service experience and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and sales. Emphasize any previous roles where you interacted with customers or managed orders, as this will resonate with the hiring team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the hire industry. Mention specific examples from your past experiences that demonstrate your ability to excel in this role.
Highlight Relevant Skills: In your application, make sure to emphasize your attention to detail, IT skills, and any knowledge of the local area. These are important traits for a Hire Controller and will help you stand out.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
As a Hire Controller, you'll be the first point of contact for customers. Be prepared to share specific examples of how you've delivered excellent customer service in the past. Highlight your ability to empathize and communicate effectively.
✨Demonstrate Your Commercial Mindset
Understanding the importance of service delivery is crucial. During the interview, discuss how you can maximize hire and sales revenue. Share any relevant experiences where you contributed to sales growth or improved customer satisfaction.
✨Know the Local Area
Familiarity with the local area can be a significant advantage. Research the region and be ready to discuss how your knowledge can help in providing better service to customers and managing deliveries efficiently.
✨Prepare for Compliance and Safety Questions
Since daily compliance and health & safety checks are part of the role, be prepared to answer questions related to these topics. Familiarize yourself with basic safety protocols and be ready to discuss how you prioritize safety in your work.
