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- Tasks: Be the go-to person for customer inquiries and manage hire transactions efficiently.
- Company: Join ESS, a leading UK specialist in safety and measurement equipment with 25+ years of experience.
- Benefits: Enjoy 25 days leave, pension scheme, discounts with top brands, and free tool hire.
- Why this job: Gain valuable experience in a dynamic role while contributing to a collaborative team environment.
- Qualifications: Proficient in Maths and English, with strong IT skills and customer service experience required.
- Other info: Opportunities for training and career progression in a fast-paced, rewarding workplace.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a dedicated Sales & Hire Controller to join our team, supporting the Hire Desk Manager in all areas of internal sales. This role involves customer service, hire transactions, and working collaboratively with the internal sales team to achieve business objectives.
You will be the first point of contact for customers via email and telephone, so exceptional customer service skills and a professional phone manner are essential.
Key Responsibilities
- Be the primary point of contact for customer enquiries via email and telephone.
- Respond promptly and professionally to all customer queries.
- Oversee all aspects of product hire transactions, ensuring accuracy and efficiency.
- Deliver daily objectives within strict deadlines.
- Work collaboratively as part of a team, sharing information and contributing to team goals.
- Communicate effectively, both verbally and in writing, with customers and colleagues.
- Undertake training on essential products, core offerings, and extended ranges.
- Learn and utilize relevant systems, such as G42.
- Perform additional duties as needed to support the smooth operation of the business.
What Were Looking For
- Proficient in Maths and English.
- Competent IT skills, including Microsoft Outlook, Excel, Word, and PowerPoint.
- Proven experience in customer service, either face-to-face or over the phone.
- Excellent attention to detail and a commitment to accuracy.
- Confident and professional when dealing with customers and colleagues.
- Strong organisational skills, with the ability to prioritise tasks effectively.
What We Can Offer You
- 25 days of annual leave, plus bank holidays.
- Company pension scheme.
- Life assurance cover.
- Save As You Earn Scheme.
- Cycle to work scheme.
- Free on-site parking.
- Free tool hire.
- Training and development opportunities to enhance your skills and career progression.
- Regular discounts with top brands such as Samsung, Nike, Airbnb, and Virgin Wines.
- A dynamic role with opportunities to work across departments and provide critical business suport.
- Exposure to operational and strategic planning within a fast-paced environment.
A Little Bit About Us
ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.
As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.
At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.
Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Salary: CompetitiveShift Hours: 40 per week.Business Unit: ESS
Sales and Hire Controller - Wellingborough employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Hire Controller - Wellingborough
✨Tip Number 1
Familiarize yourself with the specific products and services offered by ESS. Understanding the equipment and solutions we provide will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in this role. This will help you feel more confident when responding to customer inquiries and ensure you can handle various situations professionally.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Outlook, Excel, Word, and PowerPoint. Being proficient in these tools will not only help you in your daily tasks but also show us that you are prepared for the technical aspects of the job.
✨Tip Number 4
Demonstrate your strong organizational skills by preparing a list of potential questions you might ask during the interview. This shows your proactive approach and helps you prioritize what’s important to you about the role and the company.
We think you need these skills to ace Sales and Hire Controller - Wellingborough
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Sales & Hire Controller position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Customer Service Experience: Since exceptional customer service skills are essential for this role, be sure to emphasize any relevant experience you have in customer service, whether it's face-to-face or over the phone. Use specific examples to demonstrate your skills.
Showcase IT Proficiency: Mention your competence in IT skills, particularly with Microsoft Outlook, Excel, Word, and PowerPoint. If you have experience with similar systems, like G42, make sure to include that as well.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences that align with the job requirements. Use keywords from the job description to ensure your application stands out to the hiring team.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to remain professional and calm under pressure.
✨Demonstrate Attention to Detail
Given the importance of accuracy in hire transactions, discuss instances where your attention to detail made a difference. This could include double-checking orders or ensuring that all customer information was correct.
✨Familiarize Yourself with Relevant Software
Research the systems mentioned in the job description, such as G42, and be ready to discuss your experience with similar software. If you have proficiency in Microsoft Office, especially Excel, be sure to mention it.
✨Prepare for Team Collaboration Questions
As teamwork is essential for this position, think of examples where you've worked effectively within a team. Be ready to explain how you contributed to team goals and supported your colleagues.
