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- Tasks: Be the face of our branches, assisting customers with orders and ensuring smooth operations.
- Company: Join Brandon Hire Station, the UK's leading tool hire provider known for exceptional customer service.
- Benefits: Enjoy competitive salary, bonuses, 22-25 days holiday, free tool hire, and various discounts.
- Why this job: This role offers hands-on experience in a dynamic environment with a focus on customer satisfaction.
- Qualifications: Customer service experience, effective communication skills, attention to detail, and a valid driving license required.
- Other info: We value diversity and are committed to upskilling our team through structured training.
The predicted salary is between 24000 - 36000 £ per year.
Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation’s leading Tool hire business.
About the role
Hire Controllers are the face of our branches as you’ll be the first people our customers see when they walk through the doors. You’ll support the branch in all areas of hire, sales and customer service. As such you will be there to help customers in any way possible from processing customer orders over the phone to helping out in the branch and on occasion helping with deliveries and collections.
Key responsibilities
- Be the first point of contact for customers over the counter & on the telephone
- Maximise hire and sales revenue
- Cover deliveries and collections when essential to business demands
- Ensure vehicle are always loaded safely and in line with company procedures
- Responsible for appropriate branch presentation
- Carry out daily compliance and H&S checks, as directed
- Assist and attend stock takes as required
What we’re looking for
- Proven experience of delivering excellent customer service
- Commercial mind-set and aware of importance of service delivery
- Effective communicator with ability to influence and empathise
- Good attention to detail and IT skills
- Knowledge of local area
- Valid driving licence
- Knowledge of hire industry desirable but not essential
- Knowledge of equipment desirable not essential
What we can offer you
- Competitive salary
- Competitive annual bonus scheme
- Salary sacrifice pension
- 22 days holiday, rising to 25 days with service, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A little bit about us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.
If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Salary: CompetitiveShift Hours: 40 per week.Business Unit: Brandon Hire Station
Hire Controller - Salford employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller - Salford
✨Tip Number 1
Familiarize yourself with the local area and the specific needs of customers in that region. This knowledge will help you connect with customers and provide tailored service, making you a standout candidate.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in fast-paced environments. Being able to demonstrate your ability to handle customer inquiries efficiently will show that you're ready for the challenges of the Hire Controller position.
✨Tip Number 3
Showcase your communication skills by practicing how you would engage with customers both over the phone and in person. Being an effective communicator is key to excelling in this role, so think about examples where you've successfully influenced or empathized with customers.
✨Tip Number 4
If you have any knowledge of the hire industry or equipment, make sure to mention it. Even if it's not essential, demonstrating your interest and understanding of the field can set you apart from other candidates.
We think you need these skills to ace Hire Controller - Salford
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Hire Controller position. Understand the key responsibilities and what the company values in a candidate, such as customer service skills and a commercial mindset.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the role. Emphasize your customer service background, communication skills, and any experience in the hire industry or similar fields.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to contribute to the branch's success. Mention specific examples from your past experiences that demonstrate your skills and how they relate to the job.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Hire Controller role.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
As a Hire Controller, you'll be the first point of contact for customers. Be prepared to share specific examples of how you've delivered excellent customer service in the past. Highlight your ability to empathize and communicate effectively.
✨Demonstrate Your Commercial Mindset
Understanding the importance of service delivery is crucial. During the interview, discuss how you can maximize hire and sales revenue. Share any relevant experiences where you contributed to sales growth or improved customer satisfaction.
✨Know the Local Area
Familiarity with the local area can be a big plus. Research the region and be ready to discuss how your knowledge can benefit the branch and enhance customer interactions.
✨Prepare for Compliance and Safety Questions
Since daily compliance and health & safety checks are part of the role, be ready to answer questions related to these topics. Familiarize yourself with basic safety protocols and be prepared to discuss how you would ensure a safe working environment.
