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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and manage hire transactions.
- Company: Groundforce is a leading rental provider in the construction and civil engineering sectors.
- Benefits: Enjoy 25 days leave, free tool hire, discounts, and training opportunities.
- Why this job: Be part of a dynamic team with a focus on excellence and customer satisfaction.
- Qualifications: Excellent communication skills and experience in fast-paced environments are essential.
- Other info: We value diversity and are committed to equal opportunities in hiring.
The predicted salary is between 24000 - 36000 £ per year.
In this varied role, you’ll work alongside the Hire Controllers to provide outstanding customer service, ensuring all hire transactions and administrative tasks are completed efficiently and accurately.
Working Monday to Friday hours you’ll be delivering great service to customers as well as ensuring timely & accurate completion of all Hire Administration activities. This includes chasing any outstanding chargeable invoices and outstanding equipment to maximise profitable hires and sales.
Key Responsibilities
- Provide second line contact for customers while delivering excellent customer service through the development of good relationships
- Responding to customer requests and queries in a timely and professional manner
- Liaise with and support effectively the operations team to ensure equipment is despatched and returned correctly.
- Notify customers of equipment not returned at FOH both verbally and in writing, and raise subsequent invoices for loss charges
- Raise all chargeable invoices (CI) paperwork, notifying both external sales and key customers, raise invoice to customer for the relevant charges
- Process all administrative tasks to IT systems and paperwork relating to hires, off-hires, suspensions and breakdowns in accordance with customer requirements
- Maintain knowledge of the division’s equipment for hire and sale
What We're Looking For
- Excellent telephone manner and customer service skills
- Experience of working in a fast paced environment
- Excellent computer literacy – MS Office/Outlook skills
- Knowledge of hire industry/construction advantageous
- Geographical knowledge of the UK would be helpful
What We Can Offer You
- 25 days annual leave plus bank holidays
- Company Pension
- Free Tool Hire
- Life Assurance
- Training & Development Opportunities
- Cycle to work scheme
- Save As You Earn Scheme
- Regular Discounts (eg. Samsung, Nike, Airbnb, Virgin Wines)
A Little Bit About Us
Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.
Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for “total solutions” in the construction and civil engineering industry.
At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.
Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Salary: CompetitiveShift Hours: 40 per week.Business Unit: Groundforce
Hire Administrator - Lymington employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Administrator - Lymington
✨Tip Number 1
Familiarize yourself with the hire industry and the specific equipment that Groundforce offers. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. Focus on being clear, professional, and friendly, as excellent customer service is a key requirement for this position.
✨Tip Number 3
Research common administrative tasks related to hire transactions. Understanding these processes will allow you to speak confidently about how you can contribute to the efficiency of the team.
✨Tip Number 4
Network with current or former employees of Groundforce on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Hire Administrator - Lymington
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Hire Administrator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administrative roles, especially in fast-paced environments. Mention specific examples that demonstrate your ability to handle customer queries and manage administrative tasks efficiently.
Showcase Your Skills: Make sure to highlight your excellent telephone manner, computer literacy, and any knowledge of the hire industry or construction. Use specific examples to illustrate how you've successfully used these skills in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at Groundforce and how you can contribute to their commitment to excellence in customer service.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
Since this role emphasizes outstanding customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to build good relationships with customers.
✨Demonstrate Your Administrative Efficiency
Discuss your experience with administrative tasks and how you ensure accuracy and efficiency in your work. Mention any relevant software or systems you are familiar with, especially MS Office and Outlook.
✨Familiarize Yourself with the Hire Industry
Having knowledge of the hire industry or construction will give you an edge. Research common practices, terminology, and challenges in the industry to show your understanding during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to hire administration. Think about scenarios involving equipment returns, invoicing, or customer communication, and prepare your responses accordingly.
