Associate Operations Director, London

Associate Operations Director Wood Lane, London, W12Company Description

At Publicis Health, we are united around one purpose: to create a world where people are equipped and motivated to take control of their health. We transform healthcare marketing and communications into healthcare engagement. We believe healthcare marketing is healthcare, fostering healthy conversations, healthy behaviours and healthy people. With 40 offices and 12 brands across the globe, Publicis Health’s worldwide staff is composed of more than 3,000 healthcare professionals who are experts in advertising and branding, data and analytics, strategic planning, service design, digital media and technology, science, and medicine. Publicis Health UK companies include: Digitas Health, Langland and Saatchi & Saatchi Wellness. For more information, visit us at

Job Description

Our Associate Operations Director is the leader of our operations and business systems team. They are an expert in how agencies run, the business metrics that are important and have experience and knowledge of how to improve efficiency in all areas. They make things happen quickly with total control over communication, buy in and stakeholder management. They know the business strategy and support it through scalable and sustainable solutions at every turn.

As our Associate Operations Director, you will lead the operations function across Publicis Health UK. You will be the face of change and improvement for all employees and will be responsible for running a team focussed on transformation projects and maintaining our business systems.

The PH brands and individuals within them will be your clients, and you will have a remit with your team to build end to end solutions for those brands and individuals. This will involve utilising in house, network and 3rd party capabilities to deliver both large and small changes across all our operations and systems. You will need to work closely with the leaders of the brands, finance, project management, individuals on the ground and Groupe functions to ensure adoption and understanding of change, driving improvement in key metrics such as utilisation, productivity, retention and revenue. The role will be measured by delivery of change and improvements, and you are expected to implement process, tools and systems that work for the majority at speed, managing and developing your team to exceed expectations at every opportunity. You will be looked upon as a senior voice within the network and will need to build trusting relationships at every level.

Qualifications

• Extensive experience within project management/operations and change management work
• Skilled at leading a team and of making operational change within an organisation
• An agency background and a deep understanding of the way in which they operate, with knowledge across all functions- strategy, creative, design, production, client management and finance
• Programme management experience dealing with multiple stakeholders and a variety of workstreams
• Well versed in creating roadmaps and strategic change within an organisation and evidence of delivery against those roadmaps
• You have strong business acumen and the ability to assess, report and influence the commercial impact of transformation projects

Additional Information

Publicis Health has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance and Income Protection Plans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS – Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday.
• AGENCY DISCOUNTS , onsite gym, and discount in our Publicis-Owned Pub – “The Pregnant Man”

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

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