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- Tasks: Support the Branch Manager in daily operations and ensure exceptional customer service.
- Company: Join Brandon Hire Station, the UK's leading tool hire provider with a commitment to excellence.
- Benefits: Enjoy competitive salary, 25 days leave, free tool hire, and various discounts.
- Why this job: Be part of a passionate team dedicated to delivering top-notch service and developing your skills.
- Qualifications: Experience in a supportive role, strong communication skills, and a full UK driving license required.
- Other info: Monday to Friday schedule with no weekends, plus opportunities for learning and development.
The predicted salary is between 24000 - 36000 £ per year.
Become part of our amazing operational branch team as an Assistant Branch Manager and help us maintain our place as the Nation’s leading Tool hire business.
As an Assistant Branch Manager in Brandon Hire Station, you’ll provide full support to the Branch Manager, ensuring the efficient running of the branch on a day-to-day basis. Our ethos is that our assets are available for hire when customers need them, to deliver and collect safely on time, every time. The role of Assistant Branch Manager is also pivotal in ensuring that the whole team can deliver this exceptional service to the customers.
Key Responsibilities
- Supporting the Branch Manager and team in day-to-day duties
- Supervise the hire desk and driver’s schedules ensuring efficient delivery and collection of all assets
- Supporting the workshop ensuring all assets are in good working order and any repairs are managed effectively
- Awareness of P&L of the branch with a pro-active approach to maximising this
- Assist in the sound compliance of the branch supporting all administrative duties
- Ensure branch colleagues are trained and developed effectively to be able to carry out their roles
What We’re Looking For
- Experience of working in a supportive role
- Exceptional communication skills
- Passion for delivering excellent customer service
- Effectively manage change and be flexible
- Good attention to detail with a high level of accuracy
- Capable of building strong relationships
- Positive role model and strong Motivator
- Ability to cope under pressure in a high-volume environment & multitask
- Excellent administration skills – able to demonstrate a high level of accuracy
- Ability to work on own initiative
- A Full UK Driving Licence is essential
What We Can Offer You
- Competitive salary
- Salary sacrifice pension
- Monday- Friday only (no weekends)
- 25 days annual leave, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.
If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Salary: CompetitiveShift Hours: 40 per week.Business Unit: Brandon Hire Station
Assistant Branch Manager - Stevenage employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager - Stevenage
✨Tip Number 1
Familiarize yourself with the tool hire industry and Brandon Hire Station's specific services. Understanding our ethos and commitment to customer service will help you demonstrate your passion during the interview.
✨Tip Number 2
Highlight your experience in supervisory roles or customer service when networking. Connect with current employees on platforms like LinkedIn to gain insights about the company culture and expectations.
✨Tip Number 3
Prepare examples of how you've effectively managed change or multitasked in high-pressure environments. This will showcase your ability to cope under pressure, a key requirement for the Assistant Branch Manager role.
✨Tip Number 4
Demonstrate your leadership skills by discussing how you've trained or developed team members in previous roles. This aligns with our focus on ensuring branch colleagues are well-equipped to perform their duties.
We think you need these skills to ace Assistant Branch Manager - Stevenage
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Branch Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous roles where you supported management or worked in a customer service environment. Use specific examples that demonstrate your ability to manage change, multitask, and deliver excellent service.
Showcase Communication Skills: Since exceptional communication skills are crucial for this role, make sure to illustrate your ability to build strong relationships and motivate others. Provide examples of how you've effectively communicated in past positions.
Tailor Your Application: Customize your CV and cover letter to reflect the ethos of Brandon Hire Station. Mention your passion for delivering exceptional customer service and your proactive approach to maximizing branch performance, aligning with their commitment to excellence.
How to prepare for a job interview at Vp plc
✨Show Your Customer Service Passion
Make sure to highlight your passion for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Demonstrate Your Team Support Skills
Since the role involves supporting the Branch Manager and the team, be prepared to discuss your experience in supportive roles. Talk about how you’ve effectively collaborated with colleagues to achieve common goals.
✨Highlight Your Attention to Detail
Given the importance of accuracy in administration and operations, emphasize your attention to detail. Provide examples of how your meticulous nature has positively impacted your previous work environments.
✨Prepare for Change Management Questions
The ability to manage change is crucial in a high-volume environment. Be ready to discuss situations where you've successfully adapted to changes or helped others navigate through them.
