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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and manage hire requests.
- Company: Groundforce is a leading rental provider in the construction and civil engineering sectors.
- Benefits: Enjoy 25 days leave, free tool hire, discounts, and training opportunities.
- Why this job: Be part of a dynamic team with a focus on innovation and customer satisfaction.
- Qualifications: Strong phone skills and customer service experience are essential; knowledge of hire industry is a plus.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
We're looking for a positive team player who wants to provide great customer service and develop business by converting enquiries into hire business.
Key Responsibilities
Day to day, you'll be answering the telephone and handling email enquiries, taking on-hires and off-hires from our construction industry customers. You'll also raise quotations, input orders on our dedicated hire system and also be liaising with our 12 operational depots and transport department to arrange deliveries and collections.
In addition you will be making tele-sales calls generated from our in house data base.
What We're Looking For
- Excellent telephone manner and strong customer service skills
- Experience of working in a fast paced environment
- Basic computer literacy – MS Office/Outlook skills
- Knowledge of G42 or other similar hire rental asset management systems advantageous
- Knowledge of hire industry/construction advantageous
What We Can Offer You
- 25 days annual leave plus bank holidays
- Company Pension
- Free Tool Hire
- Life Assurance
- Training & Development Opportunities
- Cycle to work scheme
- Save As You Earn Scheme
- Regular Discounts (eg. Samsung, Nike, Airbnb, Virgin Wines)
A Little Bit About Us
Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.
Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for “total solutions” in the construction and civil engineering industry.
At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.
Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.
Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Salary: CompetitiveShift Hours: 40 per week.Business Unit: Groundforce
Hire Controller - Lymington employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller - Lymington
✨Tip Number 1
Familiarize yourself with the construction industry and rental asset management systems like G42. Understanding the terminology and processes will help you communicate effectively during interviews.
✨Tip Number 2
Practice your telephone manner by role-playing common customer service scenarios. This will prepare you for the day-to-day responsibilities of handling enquiries and making tele-sales calls.
✨Tip Number 3
Highlight any experience you have in fast-paced environments. Be ready to share specific examples of how you've successfully managed multiple tasks or handled high-pressure situations.
✨Tip Number 4
Research Groundforce's services and values. Being knowledgeable about the company will not only impress during the interview but also help you align your answers with their mission and goals.
We think you need these skills to ace Hire Controller - Lymington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in the hire or construction industry. Use specific examples to demonstrate your ability to handle enquiries and manage orders.
Craft a Strong Cover Letter: Write a cover letter that showcases your positive attitude and team player mentality. Mention your experience with telephone and email communications, and express your enthusiasm for providing excellent customer service.
Highlight Relevant Skills: In your application, emphasize your basic computer literacy, particularly with MS Office and any experience with hire rental asset management systems like G42. This will show that you are prepared for the technical aspects of the role.
Showcase Your Fast-Paced Experience: If you have worked in a fast-paced environment before, make sure to mention this in your application. Provide examples of how you successfully managed multiple tasks and maintained high levels of customer satisfaction.
How to prepare for a job interview at Vp plc
✨Show Your Customer Service Skills
Since the role emphasizes great customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your positive attitude and ability to work well under pressure.
✨Familiarize Yourself with the Hire Industry
Research the hire industry and Groundforce's offerings. Understanding their products and services will help you answer questions more effectively and demonstrate your genuine interest in the company.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since you'll be handling telephone and email inquiries, showcasing your excellent telephone manner during the interview is crucial.
✨Prepare for Tele-Sales Scenarios
Since the role involves making tele-sales calls, think about how you would approach a sales conversation. Be ready to discuss your strategies for converting inquiries into business and any relevant experience you have in sales.
