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- Tasks: Engage with customers, process orders, and prepare quotes in a dynamic sales environment.
- Company: Join an international engineering firm based in Croydon, known for innovation and teamwork.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and private health care.
- Why this job: Be part of a supportive team, enhance your skills, and contribute to exciting marine projects.
- Qualifications: Experience in sales administration, strong customer service skills, and IT literacy required.
- Other info: Flexible working hours and a vibrant workplace culture await you!
The predicted salary is between 19800 - 21000 £ per year.
Marine Sales Administrator – Engineering – Croydon – up to £35,000 Hello Recruitment is pleased to be recruiting a Marine Sales Administrator for a international engineering firm based in Croydon, Surrey. Core responsibilities Communicate with internal/external customers i.e. Sales managers / Service engineers and end customers on a daily basis via phone, and e-mail. Analyse incoming requests, identify anomalies and respond to customer communications with the relevant information on a timely basis. Address customer questions, issues and needs based on the initial request, ensuring that specific customer requirements and product features are clarified and understood. Prepare and check initial quotations in line with discount policies and Sales Manager Guidence, ensuring that all part numbers, quantities etc. are correctly captured. Submit quotations to customers, ensuring the relavent Sales Manager is able to follow up on these, as needed. Process customer purchase orders in our local ERP system. Effectively communicate changes to dispatch/warehouse regarding customer orders. Prepare customer requested shipping documents. Prepare presentations, collate drawings, technical material to support quotations. Process Sales Returns & Credits as appropriate. Support customers with updates on existing orders requests. Collate and understand risk assessment information, complete the Master Check List for orders as required. Collaborate with and assist others and to contribute to the success of the sales & service teams as a whole. To comunicate with Sales managers, Service engineers and other Team members to ensure they are informed of project relavent information. Seek ways to streamline and improve best operating practice for the benefit of internal and external stakeholders. To review quotations created within the Sales admin team to ensure cost and price information is correct, before the offer is released. Professional Experience & Education Experienced in Sales administrion with technical or engineering product. Experience with shipping within the UK and Europe including Ireland (North and South is required). Possesses first-rate customer service skills and experience. IT literate and possesses ERP systems experience, ideally Navision or SAP. Some experience with dealing with Ministry of Defence products would be beneficial. A self-starter who uses their initiative with a can-do attitude. A team player who can work in a key role within the onsite marine team supporting the Sales Managers/FSE who work remotely. Package Details:- Permanent full-time contract 5-day week, Mon – Thur 08:30-16:30, Fri 08:30 – 15:30 (36.5 hour working week). £33k – £35k (dependent on experience). Annual Bonus (pro rata on year of joining). 25 days holiday (pro rata). Pensions 3% EE and 6% ER. Life Assurance. Salary/Bonus Sacrifice. Private Health Care. Dental Health Care. Cycle to work scheme
Marine Sales Administrator employer: Hello Recruitment Associates
Contact Detail:
Hello Recruitment Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marine Sales Administrator
✨Tip Number 1
Familiarize yourself with the specific ERP systems mentioned in the job description, like Navision or SAP. Having hands-on experience or even a basic understanding of these systems can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, especially in a technical context. Be prepared to discuss how you've effectively communicated with customers in previous roles and resolved their issues.
✨Tip Number 3
Research the company’s products and services, particularly those related to the Ministry of Defence. Understanding their offerings will help you engage more meaningfully during interviews.
✨Tip Number 4
Showcase your ability to work collaboratively within a team. Think of examples where you've supported colleagues or contributed to team success, as this role emphasizes teamwork.
We think you need these skills to ace Marine Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration, particularly with technical or engineering products. Emphasize any experience you have with ERP systems like Navision or SAP.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as customer service experience and your ability to communicate effectively with internal and external stakeholders.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed customer communications, processed orders, or prepared quotations. Use metrics to demonstrate your impact, such as improving response times or increasing customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Marine Sales Administrator role.
How to prepare for a job interview at Hello Recruitment Associates
✨Showcase Your Communication Skills
As a Marine Sales Administrator, you'll be communicating with various stakeholders daily. Be prepared to demonstrate your excellent communication skills during the interview. Share examples of how you've effectively handled customer inquiries or collaborated with team members in previous roles.
✨Understand the Technical Aspects
Since this role involves technical products, make sure you familiarize yourself with the engineering aspects relevant to the company. Research the products they offer and be ready to discuss how your technical knowledge can benefit the sales process.
✨Highlight Your ERP Experience
The job requires experience with ERP systems like Navision or SAP. Be ready to discuss your familiarity with these systems and how you've used them in past roles to streamline processes or improve efficiency.
✨Demonstrate a Customer-Centric Approach
Customer service is key in this role. Prepare to share specific examples of how you've gone above and beyond to meet customer needs or resolve issues. This will show that you understand the importance of customer satisfaction in sales administration.
