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- Tasks: Provide top-notch technical support for medical diagnostic equipment and resolve customer inquiries.
- Company: Join a leading medical diagnostic company dedicated to quality and innovation.
- Benefits: Enjoy a permanent role with Monday to Friday daytime hours and opportunities for occasional travel.
- Why this job: Make a real impact by helping customers while developing your scientific skills in a supportive team.
- Qualifications: Must have a BSc in a scientific discipline and excellent customer service skills.
- Other info: Ideal for enthusiastic individuals looking to kickstart their career in a dynamic environment.
The predicted salary is between 28800 - 48000 £ per year.
CK Group are recruiting for an entry level position as a Technical Support Scientist, on behalf of a medical diagnostic company. This role will be based at their site in Gateshead and is a permanent role with Mon-Fri day time working hours. The Role This role is to ensure customers have the highest quality technical support, responsible for ensuring the experience of all customers and business partners, exceeds industry standards. Responsibilities: Logging, investigating, and resolving customer complaints related to electrophoresis and haemostasis equipment and assays. Ability to design, carry out and report complex scientific investigations. Communicate complex scientific information effectively. Essential Skills: BSc in a scientific discipline Enthusiastic and hardworking Excellent organisational skills Ability to prioritise and meet deadlines Team oriented mindset Ability to design, carry out, and report complex scientific investigations Communicate complex scientific information effectively Excellent customer service skills Working knowledge of Microsoft office Available for occasional travel within the UK Desirable Skills Previous experience in a technical support role Understanding of laboratory healthcare and / or in vitro diagnostics Knowledge of Haemostasis, Immunology, Haematology, or Biochemistry Understanding of Laboratory Information Systems (LIMS) / networking solutions Full UK driving license&nbs…
Technical Support Scientist - Gateshead employer: CK Group- Science, Clinical and Technical
Contact Detail:
CK Group- Science, Clinical and Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Scientist - Gateshead
✨Tip Number 1
Familiarize yourself with the specific equipment and assays related to electrophoresis and haemostasis. Understanding these technologies will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role emphasizes providing high-quality technical support, think of examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Tip Number 3
Prepare to discuss your organizational skills and how you prioritize tasks. This is crucial for managing customer complaints and ensuring timely resolutions, so have specific examples ready.
✨Tip Number 4
If you have any experience with Laboratory Information Systems (LIMS) or networking solutions, be sure to highlight that. Even if it's limited, showing familiarity can set you apart from other candidates.
We think you need these skills to ace Technical Support Scientist - Gateshead
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Scientist position. Understand the responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any relevant experience you have in technical support or scientific investigations. If you have worked with electrophoresis or haemostasis equipment, make sure to mention it.
Showcase Your Skills: Clearly demonstrate your organizational skills, ability to prioritize, and customer service experience in your application. Use specific examples to illustrate how you've successfully met deadlines and supported customers in the past.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working in the medical diagnostics field and how your background aligns with their needs.
How to prepare for a job interview at CK Group- Science, Clinical and Technical
✨Show Your Enthusiasm
Make sure to express your passion for the role and the company. Highlight your eagerness to provide excellent customer support and how you can contribute to exceeding industry standards.
✨Demonstrate Your Scientific Knowledge
Be prepared to discuss your academic background and any relevant projects or experiences. Show how your BSc in a scientific discipline has equipped you with the skills needed to design and report complex investigations.
✨Highlight Your Customer Service Skills
Since this role involves technical support, emphasize your ability to communicate complex scientific information effectively. Share examples of how you've successfully resolved customer complaints in the past.
✨Prepare for Technical Questions
Familiarize yourself with electrophoresis and haemostasis equipment and assays. Be ready to answer questions related to these topics, as well as any relevant software or systems like Laboratory Information Systems (LIMS).
