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For Companies At a Glance
- Tasks: Engage with clients, schedule visits, and provide top-notch customer service.
- Company: Join a leading firm in the fire and security system industry.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Why this job: Be the first point of contact, make a difference, and build lasting relationships.
- Qualifications: No specific experience required; just bring your communication skills and enthusiasm!
- Other info: Open to all candidates, including ex-military personnel.
The predicted salary is between 24000 - 30000 £ per year.
JB372: Customer Service Account Handler Salary: £24,000 – £30,000 per annum Location: Gillingham, Kent Overview: First Military Recruitment are currently seeking a Customer Service Account Handler on behalf of one of our clients.You will primarily respond to the service requests of the client base, within the fire and security system industry.Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the Customer Service Account Handler: Maintaining and building a strong relationship with a portfolio of clients, primarily via telephone. Scheduling maintenance, callout and remedial visits. Delivering high quality customer service when liaising with engineers and clients to schedule visits. Addressing all emergency call outs within stated KPIs. Being first point of contact for clients and resolving their query in a professional and timely manner. Ensuring visits are booked in accordance with procedures, maximising engineer utilisation. Providing risk assessment and method statements for planned maintenance work. Ensure all necessary paperwork is obtained and promptly processed. This includes, but is not limited to, worksheets and purchase orders. Undertake general admin duties relevant to your position including answering emails an…
Customer Service Account Handler employer: First Military Recruitment
Contact Detail:
First Military Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Handler
✨Tip Number 1
Familiarize yourself with the fire and security system industry. Understanding the basics of the products and services offered will help you communicate effectively with clients and engineers, showcasing your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves maintaining strong relationships with clients primarily via telephone, being articulate and confident in your speech will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in customer service or account management. Be prepared to discuss specific examples where you've successfully resolved client issues or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Tip Number 4
Show your ability to work under pressure by preparing examples of how you've handled emergency situations in the past. This is crucial for a role that requires addressing emergency call outs within KPIs, and it will illustrate your problem-solving skills.
We think you need these skills to ace Customer Service Account Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Account Handler position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or account handling. Mention specific examples where you successfully managed client relationships or resolved issues efficiently.
Showcase Communication Skills: Since the role involves a lot of communication with clients and engineers, make sure to highlight your strong verbal and written communication skills. Provide examples of how you've effectively communicated in past roles.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the job. Mention your enthusiasm for the fire and security system industry and how your background aligns with the company's values.
How to prepare for a job interview at First Military Recruitment
✨Showcase Your Communication Skills
As a Customer Service Account Handler, you'll be the first point of contact for clients. Make sure to demonstrate your excellent communication skills during the interview. Practice clear and concise responses, and be ready to discuss how you've effectively handled customer queries in the past.
✨Highlight Your Problem-Solving Abilities
The role involves addressing client issues promptly and professionally. Prepare examples of situations where you successfully resolved customer problems or improved service delivery. This will show your potential employer that you can handle the demands of the job.
✨Understand the Industry
Familiarize yourself with the fire and security system industry. Research common challenges and trends within the sector. This knowledge will not only impress your interviewers but also help you relate better to the clients you'll be serving.
✨Demonstrate Your Organizational Skills
Since the role requires scheduling maintenance and managing paperwork, be prepared to discuss your organizational strategies. Share specific tools or methods you use to keep track of tasks and ensure timely follow-ups, as this is crucial for maximizing engineer utilization.
