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- Tasks: Lead the deployment of digital care solutions while engaging with teams across the UK.
- Company: Join a forward-thinking company focused on digital transformation and exceptional customer experiences.
- Benefits: Enjoy a hybrid work model with travel opportunities and the chance to make a real impact.
- Why this job: Be at the forefront of digital innovation, training others, and enhancing customer service.
- Qualifications: A full UK driving license and a passion for project management and customer engagement are essential.
- Other info: This is a fixed-term contract for 12-18 months with frequent travel required.
The predicted salary is between 36000 - 60000 £ per year.
*This role requires nationwide travel therefore a full UK driving license is essential Fixed Term Contract for 12-18 Months Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months – this role is hybrid but with travel across the UK including overnight stays three to four times a week. Responsibilities of the role: Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process. Data Management: Manage and prepare data for successful implementations. Training & Support: Train and coach staff on new processes and systems. Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met. Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues. Collaboration & Communication: Participate in weekly implementation meetings, identify tra…
Implementation Service Lead employer: Voyage Care
Contact Detail:
Voyage Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Service Lead
✨Tip Number 1
Familiarize yourself with digital transformation concepts and the specific technologies we use at StudySmarter. This knowledge will help you engage effectively with our teams and demonstrate your passion for driving change.
✨Tip Number 2
Highlight any previous experience you have in managing customer engagements or implementations. Be ready to share specific examples of how you've successfully led projects and ensured customer satisfaction.
✨Tip Number 3
Since this role involves a lot of travel, make sure to emphasize your flexibility and willingness to travel across the UK. Mention any past experiences where you managed travel logistics effectively.
✨Tip Number 4
Prepare to discuss your approach to training and coaching others. We value candidates who can empower their colleagues, so think of strategies you've used in the past to facilitate learning and support.
We think you need these skills to ace Implementation Service Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital transformation, customer engagement, and project management. Use specific examples that demonstrate your ability to manage implementations and support teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for driving digital transformation and exceptional customer experiences. Mention your willingness to travel and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasize skills such as data management, training, and technical support. Provide examples of how you've successfully trained staff or managed projects in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise.
How to prepare for a job interview at Voyage Care
✨Show Your Passion for Digital Transformation
Make sure to express your enthusiasm for driving digital transformation during the interview. Share specific examples of how you've contributed to similar projects in the past and how you can bring that experience to the role.
✨Demonstrate Strong Customer Engagement Skills
Since this role involves being the primary contact for various teams, highlight your customer engagement skills. Prepare to discuss how you've successfully managed relationships and ensured seamless processes in previous roles.
✨Prepare for Data Management Questions
Given the importance of data management in this position, be ready to talk about your experience with data preparation and management. Bring examples of how you've handled data for successful implementations in the past.
✨Emphasize Your Project Management Experience
This role requires strong project management skills. Be prepared to discuss your experience with managing projects, meeting deadlines, and collaborating with different teams. Highlight any relevant tools or methodologies you’ve used.
