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- Tasks: Lead a team of engineers to deliver top-notch customer support.
- Company: Join a dynamic Managed Service provider in Chorley.
- Benefits: Enjoy a hybrid work model and competitive salary of £50-55K.
- Why this job: Be part of a team that values exceptional service and continuous improvement.
- Qualifications: Must have MSP management experience and relevant IT certifications.
- Other info: Opportunity to work with evolving technologies and make a real impact.
The predicted salary is between 40000 - 77000 £ per year.
Service Desk Manager – £50-55K – Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. Duties & Responsibilities Team Management – Manage 1st, 2nd & 3rd line team. Service Delivery – Ensure our support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements. Service Level Agreements – Monitor & report on agreed SLAs. Client Onboarding – Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication. Skills & Knowledge Essential – MSP Management Experience. – Solid Technical background. – Strong commitment top deliver exceptional customer service. – Ability to adapt to changing and evolving technologies and processes. – ITIL Certification, Microsoft 365 or Azure Certifications. Service Desk Manager – £50-55K – Chorley (Hybrid role)
Service Desk Manager employer: Henderson Scott UK
Contact Detail:
Henderson Scott UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarize yourself with ITIL best practices, as this is crucial for a Service Desk Manager role. Understanding how to implement these practices can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in managing teams across different support levels. Be ready to discuss specific examples of how you've led teams to exceed customer expectations in previous roles.
✨Tip Number 3
Showcase your technical background by discussing relevant technologies you've worked with, especially Microsoft 365 and Azure. This will demonstrate your capability to manage a diverse team effectively.
✨Tip Number 4
Prepare to discuss your approach to client onboarding. Share strategies you've used to ensure smooth transitions for new customers, as this is a key responsibility in the role.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing service desks and teams. Emphasize your MSP management experience and any relevant technical skills, such as ITIL or Microsoft certifications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention specific examples of how you've exceeded customer expectations in previous roles and how you plan to do the same in this position.
Highlight Relevant Experience: When detailing your work history, focus on your achievements in service delivery and team management. Use metrics to demonstrate how you have improved customer satisfaction and met service level agreements.
Showcase Adaptability: Given the evolving nature of technology, include examples that showcase your ability to adapt to new processes and technologies. This will demonstrate your readiness for the dynamic environment of the role.
How to prepare for a job interview at Henderson Scott UK
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll be leading a team. Be prepared to discuss your previous management experiences, how you motivate your team, and any strategies you've implemented to improve performance.
✨Demonstrate Your Technical Knowledge
Make sure to highlight your technical background. Be ready to discuss specific technologies you've worked with, especially those related to Microsoft 365 or Azure, and how they can benefit the service desk operations.
✨Understand Service Level Agreements (SLAs)
Familiarize yourself with SLAs and be prepared to discuss how you've monitored and reported on them in past roles. This shows that you understand the importance of meeting customer expectations.
✨Emphasize Customer Service Commitment
Since exceptional customer service is crucial for this role, come prepared with examples of how you've ensured high satisfaction levels in previous positions. Discuss any feedback mechanisms you've used to gauge customer satisfaction.
