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For Companies At a Glance
- Tasks: Serve refreshments and create a welcoming atmosphere for passengers on the train.
- Company: Join Rail Gourmet, a leader in on-board catering services.
- Benefits: Enjoy a dynamic work environment with opportunities to engage with diverse customers.
- Why this job: Be part of a friendly team and enhance passenger experiences while earning.
- Qualifications: Passion for customer service and a friendly attitude are essential.
- Other info: Based in Manchester, this role is perfect for those who love travel and people.
The predicted salary is between 24000 - 33600 £ per year.
About the Role: We have an exciting opportunity for passionate, customer focused people to join Rail Gourmet on the Transpennine contract as a On Board Host based in Manchester.
You will be responsible for selling items from the refreshment trolley to both standard and first class passengers such as hot drinks, soft drinks, alcoholic beverages, crisps, chocolate and general light refreshments. You will also be responsible for serving first class with complimentary items. As a customer host you will play a vital role in the on-train team, making sure that customers enjoy the warmest of welcomes and receive an outstanding service.
On Board Host employer: CastleView Group
Contact Detail:
CastleView Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Familiarize yourself with the menu items and services offered on the train. Knowing the products inside out will help you engage confidently with passengers and answer any questions they may have.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for various passenger interactions, ensuring you can handle requests and complaints with ease.
✨Tip Number 3
Research Rail Gourmet and their values. Understanding the company culture will allow you to align your approach with their expectations and demonstrate that you are a good fit for the team.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the role and the work environment, which can help you tailor your approach during the interview process.
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the On Board Host position. Understand the responsibilities, such as selling refreshments and providing excellent customer service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or hospitality. Mention specific examples where you provided outstanding service or handled challenging situations effectively.
Show Your Passion: Express your enthusiasm for the role and the company in your application. Share why you are passionate about customer service and how you can contribute to creating a welcoming atmosphere for passengers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your tone is friendly and professional, reflecting the customer-focused nature of the role.
How to prepare for a job interview at CastleView Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Familiarize Yourself with the Menu
Before the interview, take some time to learn about the types of refreshments you will be selling. Being knowledgeable about the products will help you answer questions confidently and show your commitment to the role.
✨Demonstrate Teamwork Skills
As an On Board Host, you'll be part of a team. Be prepared to discuss how you work well with others, especially in a fast-paced environment. Share specific examples of successful teamwork from your previous jobs.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer situations. Think about potential challenges you might face on the train and prepare thoughtful responses that highlight your problem-solving skills and ability to remain calm under pressure.
