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- Tasks: Serve refreshments to passengers and ensure a welcoming atmosphere.
- Company: Join Rail Gourmet, a leader in on-train catering services.
- Benefits: Earn £11.44 per hour plus commission with flexible shifts.
- Why this job: Be part of a dynamic team and enhance customer experiences on trains.
- Qualifications: Passion for customer service and a friendly attitude are essential.
- Other info: Shifts include early mornings, late nights, and weekends.
Are you looking to begin a new career adventure? Then this role might be for you! About the Role: We have an exciting opportunity for passionate, customer focused people to join Rail Gourmet on the Transpennine contract as a On Board Host based in Manchester. You will be responsible for selling items from the refreshment trolley to both standard and first class passengers such as hot drinks, soft drinks, alcoholic beverages, crisps, chocolate and general light refreshments. You will also be responsible for serving first class with complimentary items. As a customer host you will play a vital role in the on-train team, making sure that customers enjoy the warmest of welcomes and receive an outstanding service. Shifts & Salary: The role is shift-work based on a rota to provide customer service throughout the whole day including early, late and weekend work £11.44 per hour + Commission To Apply, send an up-to-date CV. AMRT1_UKTJ …
Onboard Host employer: Castle View Group Careers
Contact Detail:
Castle View Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Host
✨Tip Number 1
Familiarize yourself with the products you'll be selling. Knowing the menu inside and out will help you engage with customers and answer their questions confidently.
✨Tip Number 2
Practice your customer service skills. Think about how you can create a welcoming atmosphere for passengers, as this role is all about providing an outstanding experience.
✨Tip Number 3
Be prepared for shift work. Show that you're flexible and ready to work during early mornings, late nights, and weekends, as this is essential for the role.
✨Tip Number 4
Research Rail Gourmet and their values. Understanding the company culture will help you align your approach and demonstrate your enthusiasm for joining their team.
We think you need these skills to ace Onboard Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved direct interaction with customers. Emphasize skills like communication, teamwork, and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role of Onboard Host. Mention specific examples of how you've provided excellent service in the past.
Highlight Availability: Since the role involves shift work, clearly state your availability in your application. Mention your flexibility to work early, late, and on weekends to show you are a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Castle View Group Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Familiarize Yourself with the Product Range
Before the interview, take some time to learn about the types of refreshments you will be selling. Being knowledgeable about the products will help you answer questions confidently and show your commitment to the role.
✨Demonstrate Teamwork Skills
As an Onboard Host, you'll be part of a team. Be prepared to discuss how you work well with others, especially in a fast-paced environment. Highlight any previous experience in team settings.
✨Prepare for Shift Work Questions
Since this role involves shift work, be ready to discuss your availability and flexibility. Show that you understand the demands of the job and are willing to adapt to different schedules.
