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- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, and great perks like online GP access and discounts.
- Why this job: This role offers personal growth, a supportive culture, and the chance to make a real impact.
- Qualifications: No specific experience needed; just bring your confidence and communication skills!
- Other info: Flexible scheduling and occasional homeworking options available.
The predicted salary is between 23504 - 24064 £ per year.
##
**Full time** : Permanent
**Salary** : £23,504 rising to £24,064 at 9 months in role, plus uncapped
commission
**Hourly rate:** £12.05
##
If you’re a confident talker who enjoys asking questions and getting to know
people, then this could be the role for you. Maybe you have a wealth of life
experience and building relationships, or maybe negotiating mealtime
meltdown’s with your family is a daily occurrence. If so, you have
transferrable skills to succeed in a sales advisor role with EE. We’ll give
you training on the rest so you’re ready to talk confidently about all our
products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the
phone about how we can enhance their digital lives and discuss the right
products for them. Why not use your skills and join our Sales Team in Merthyr?
##
We understand that life never stands still, and like most roles within EE,
this opportunity is designed with flexibility in mind. We’re here to support
you in being successful, meaning we’ll do everything we can to make sure you
don’t miss that appointment, or can look after your family in an emergency.
Just a few ways we’re doing this include giving you the opportunity to
schedule your own breaks and banking time, and the option of occasional home
working.
##
**What’s in it for you?**
* A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
* Online GP – Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us
* Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
* Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
* Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
* Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
* Volunteering days, so you can give back to your local community
* Optional Private Healthcare and Dental, to protect you and your family
Customer Solutions Specialist (Apply in minutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Specialist (Apply in minutes)
✨Tip Number 1
Show your personality! Since this role is all about building relationships and having conversations, let your unique character shine through during the interview. Be prepared to share personal anecdotes that highlight your communication skills.
✨Tip Number 2
Familiarize yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also demonstrate your genuine interest in the role.
✨Tip Number 3
Practice active listening. In a customer solutions role, it’s crucial to understand customer needs. During your interview, show that you can listen attentively and respond thoughtfully to questions.
✨Tip Number 4
Emphasize your flexibility and adaptability. Since the role offers options like scheduling breaks and occasional homeworking, highlight any past experiences where you successfully managed your time or adapted to changing circumstances.
We think you need these skills to ace Customer Solutions Specialist (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Solutions Specialist does. Highlight your relevant skills and experiences that align with the responsibilities mentioned.
Tailor Your CV: Customize your CV to reflect your communication skills and any experience in sales or customer service. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've successfully built relationships or resolved conflicts in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Customer Solutions Specialist, strong communication is key. Practice speaking clearly and confidently about your experiences. Be ready to demonstrate how you can engage with customers and build rapport.
✨Highlight Transferable Skills
Think about your past experiences, whether in life or work, that showcase your ability to negotiate and solve problems. Share specific examples that relate to the role, like handling family situations or previous customer interactions.
✨Understand the Company Culture
Research EE's values and culture. Be prepared to discuss how you align with their commitment to flexibility and support for employees. Showing that you understand and appreciate their approach will set you apart.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows your genuine interest and helps you assess if it's the right fit for you.
