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- Tasks: Lead a dynamic team to deliver exceptional member experiences at our health club.
- Company: Join the largest health and fitness operator in Europe, passionate about wellness.
- Benefits: Enjoy 33 days of holiday, free club membership, and discounts on services.
- Why this job: Be part of a winning team focused on customer service and personal growth.
- Qualifications: Experience in managing large operations and a passion for customer service required.
- Other info: Eligible for management bonus scheme and on-demand pay through Wagestream.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?, Our Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club., * Delivering individual personal objectives set by the GM.
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Observing you and your team’s delivering fantastic service and engagement with members.
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Observing you and your team’s speed and efficiency in reacting to incidents, issues or complaints.
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Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
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Achievement of cost control and budgets.
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Compliance to the DL Clubs ways of working and Children’s Safety Guide for all products and services.
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Monthly club visits from Regional Manager and/or any other Club Support visitors.
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Experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
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Experience leading a variety of functions with variable challenges and goals, or across variable depts. – desirable.
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Experience of financial planning and management.
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Passionate about customer service.
As part of our management team, you will eligible to participate in the David Lloyd Club management bonus scheme and also enjoy a great range of benefits including:
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33 days holiday (including Bank Holidays)
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Free Club Membership* for you and your family
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Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
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Unlimited 50% discount on food and drinks
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Learning and Development Opportunities.
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Wagestream App allowing you to be paid on demand
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Benefits Suite
Assistant General Manager employer: David Lloyd Leisure
Contact Detail:
David Lloyd Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) mentioned in the job description. Understanding metrics like customer satisfaction and EBITDARR will help you demonstrate your ability to drive results during the interview.
✨Tip Number 2
Showcase your experience in managing large operational facilities by preparing specific examples of challenges you've faced and how you overcame them. This will highlight your problem-solving skills and leadership capabilities.
✨Tip Number 3
Emphasize your passion for customer service by sharing stories that illustrate your commitment to enhancing member experiences. This will resonate well with the team-focused culture at David Lloyd Clubs.
✨Tip Number 4
Research the latest trends in health and fitness operations, especially those relevant to member engagement and safety compliance. Being knowledgeable about industry standards will show your dedication to maintaining high operational standards.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant General Manager position. Understand the key responsibilities and required skills, such as customer service passion and operational management experience.
Tailor Your CV: Customize your CV to highlight relevant experience in managing operational facilities and delivering excellent customer service. Use specific examples that demonstrate your ability to meet the key performance indicators mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your background aligns with the company's goals and your commitment to providing an exceptional member experience.
Highlight Leadership Experience: In both your CV and cover letter, emphasize any leadership roles you've held, particularly in environments similar to a health and fitness club. Discuss your experience in managing teams and achieving operational targets.
How to prepare for a job interview at David Lloyd Leisure
✨Show Your People Skills
As an Assistant General Manager, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully engaged with team members and customers in the past. Highlight your passion for customer service and how it drives your daily operations.
✨Demonstrate Operational Knowledge
Familiarize yourself with the day-to-day operations of a health and fitness club. Be ready to discuss how you would ensure compliance with health and safety regulations and how you would handle incidents or complaints efficiently.
✨Discuss Financial Acumen
Since financial planning and management are key aspects of this role, come prepared to talk about your experience with budgeting and cost control. Share specific examples of how you've managed operational budgets in previous roles.
✨Prepare for KPI Discussions
Understand the key performance indicators (KPIs) relevant to the role, such as customer satisfaction and member engagement. Be ready to discuss strategies you would implement to achieve these targets and improve overall club performance.
