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For Companies At a Glance
- Tasks: Lead the team to boost sales and deliver top-notch customer service.
- Company: Join a well-known national brand with a strong reputation in retail.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in driving success and making a real impact in the store.
- Qualifications: Experience in people management and retail operations is essential.
- Other info: This role offers a chance to shape the store's culture and performance.
The predicted salary is between 36000 - 60000 £ per year.
Escape Recruitment Services Commercial Division are recruiting for our client, a well-known and successful national brand. We have an exceptional opportunity for an experienced People & Operations Manager for their retail store based in Fife. You will be responsible for overseeing both the operational and people management functions of the store while driving sales growth and ensuring exceptional customer service. You'll report directly to business stakeholders and play a key role in maintaining high standards in service delivery and store operations. Responsibilities include: Sales & Customer Service Work closely with business Stakeholders to execute the stores sales and growth strategy, identifying opportunities to increase sales revenue Take ownership of the stores revenue sales target ensuring you meet personal and individual team targets Implement individual team KPI targets in line with achieving overall stores revenue targets Motivate staff to support individual and store performance Drive local and corporate sales campaigns and initiatives, ensuring team understanding and buy in Ensure customers receive exceptional service levels at all times Lead by example in order to consistently demonstrate what exceptional service looks like Resolve customer service issues and complaints Effectively manage customer flow is managed in store Ensure customers are provided with accurate product knowledge Provide regular updates and reports to business Stakeh…
People & Operations Manager (Retail) employer: Escape
Contact Detail:
Escape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People & Operations Manager (Retail)
✨Tip Number 1
Familiarize yourself with the specific sales and customer service strategies of the brand. Understanding their approach will help you align your experience with their expectations during discussions.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully driven sales growth or improved customer service. Being able to share these stories will demonstrate your capability in a tangible way.
✨Tip Number 3
Research the local market in Fife to identify potential opportunities for sales growth. Showing that you understand the local dynamics can set you apart as a candidate who is proactive and informed.
✨Tip Number 4
Be ready to discuss how you motivate and manage teams effectively. Highlighting your leadership style and how it aligns with the company's values will be crucial in demonstrating your fit for the role.
We think you need these skills to ace People & Operations Manager (Retail)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people and operations management, particularly in a retail environment. Use specific examples that demonstrate your ability to drive sales growth and manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the company's values. Mention how your previous experiences align with the responsibilities outlined in the job description, especially in motivating staff and ensuring exceptional customer service.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements related to sales targets and team performance. This could be percentage increases in sales or successful implementation of KPIs that led to improved store operations.
Prepare for Potential Questions: Think about potential interview questions related to team motivation, conflict resolution, and customer service excellence. Prepare examples from your past experiences that demonstrate your skills in these areas, as they are crucial for the role.
How to prepare for a job interview at Escape
✨Understand the Company Culture
Before your interview, take some time to research the company's values and culture. This will help you align your answers with what they are looking for in a People & Operations Manager.
✨Prepare for Behavioral Questions
Expect questions that assess your experience in managing teams and driving sales. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've motivated teams and improved performance in previous roles. Highlight your ability to lead by example and resolve conflicts.
✨Demonstrate Customer Service Excellence
Prepare to talk about your approach to customer service. Share examples of how you've handled customer complaints and ensured high service standards in past positions.
