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- Tasks: Help customers with damaged goods claims via phone and email.
- Company: Join a dynamic team focused on customer satisfaction and efficient service.
- Benefits: Enjoy potential for permanent employment and gain valuable experience.
- Why this job: Make a real impact by ensuring customer satisfaction while developing your communication skills.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: This is a temporary to permanent position, perfect for students looking for flexible work.
The predicted salary is between 30000 - 42000 £ per year.
My client urgently requires a Customer Service Advisor to join their team on a temporary to permanent basis and efficiently and professionally facilitate, decide upon, and communicate the settlement of damaged goods claims. Key Accountabilities: Client transport damaged goods settlement Contacting passengers via phone and/or email in line with contractual requirements Issuing final settlement of claims within the parameters defined by the contract and/or the Montreal Convention (1999) Ensuring that the final settlement is in the best interests of the client and company whilst maintaining passenger satisfaction Remaining compliant with all policies and requirements Accurate update and maintenance of files and data related to damage pilfer reports (DPR) Ad hoc entering of Damage Pilfer Reports (DPR) claims into the company database, always ensuring accuracy Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers Assessment of collected passenger goods to determine whether repair or replacement is the appropriate course of action Ensuring that the company remains compliant with all data protection legislation through appropriate action and decision-making Role Challenges: Peer relationship management, within the framework of …
Customer Service Advisor employer: Parkside Office Professional
Contact Detail:
Parkside Office Professional Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the Montreal Convention (1999) and its implications for damaged goods claims. Understanding these regulations will not only help you in your role but also demonstrate your commitment to compliance during the interview process.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be contacting passengers, being clear, professional, and empathetic in your communication will set you apart from other candidates.
✨Tip Number 3
Get comfortable with data management and reporting tools. As you'll be maintaining files and entering claims into the company database, showcasing your proficiency in these areas can give you an edge.
✨Tip Number 4
Highlight any previous experience in customer service or claims handling. Sharing specific examples of how you've resolved issues or improved customer satisfaction can make a strong impression on the hiring team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key accountabilities and challenges involved in the role, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or claims management. Use specific examples that demonstrate your ability to handle damaged goods claims and maintain passenger satisfaction.
Showcase Communication Skills: Since the role involves contacting passengers via phone and email, make sure to highlight your strong communication skills. Provide examples of how you've effectively communicated with clients in past roles.
Demonstrate Compliance Awareness: Mention your understanding of compliance and data protection legislation in your application. This shows that you are aware of the importance of adhering to policies and regulations in a customer service environment.
How to prepare for a job interview at Parkside Office Professional
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Customer Service Advisor. Familiarize yourself with the process of handling damaged goods claims and the importance of maintaining passenger satisfaction.
✨Showcase Communication Skills
Since the role involves contacting passengers via phone and email, be prepared to demonstrate your communication skills. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully resolved customer issues.
✨Highlight Compliance Awareness
Emphasize your understanding of compliance with policies and data protection legislation. Be ready to discuss how you ensure adherence to regulations in your previous roles, as this is crucial for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations related to damaged goods claims and be ready to explain your thought process.
