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For Companies At a Glance
- Tasks: Lead daily operations, manage staff, and ensure guest satisfaction in a vibrant hospitality setting.
- Company: Join a dynamic London-based hospitality provider known for exceptional service and guest experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth in a fun environment.
- Why this job: Be part of a team that values collaboration, creativity, and making guests feel at home.
- Qualifications: Experience in operations management, strong leadership skills, and the ability to thrive in fast-paced settings.
- Other info: Ideal for those who love hospitality and want to make a real impact on guest experiences.
The predicted salary is between 43200 - 72000 £ per year.
Overview
A well-established organisation within the removals and specialist logistics sector is seeking a proactive and experienced Operations Manager to join their team. This role offers the chance to lead daily operations, manage resources effectively, and ensure seamless delivery of both standard and complex projects. The successful candidate will play a pivotal role in enhancing efficiency, driving service excellence, and supporting continued business growth.
Key Responsibilities
- Oversee day-to-day operations, ensuring smooth planning and execution of projects.
- Lead, develop, and support operational teams including drivers, crew members, and logistics staff.
- Manage scheduling, resource allocation, and dispatch of vehicles and personnel.
- Maintain strong communication with clients and internal stakeholders to coordinate projects effectively.
- Ensure compliance with health & safety and transport regulations.
- Monitor operational performance, analyse KPIs, and implement improvements.
- Manage budgets and operational costs in collaboration with senior leadership.
- Oversee fleet maintenance and compliance requirements.
- Support recruitment, training, and professional development of team members.
- Handle escalations and resolve operational challenges in a timely manner.
Key Requirements
- Minimum of 5 years’ experience in an operational management role within removals, logistics, or transport.
- Strong leadership skills with the ability to motivate and manage diverse teams.
- Excellent organisational, planning, and time-management abilities.
- Background in scheduling and managing vehicles/crews for time-critical projects.
- Knowledge of health & safety compliance and transport regulations.
- Proficient in Microsoft Office and logistics/scheduling systems.
- Full UK Driving Licence required; CPC, HGV, or forklift certification desirable but not essential.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management, Supply Chain, and Business Development
Industries
- Transportation, Logistics, Supply Chain and Storage
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Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the hospitality industry standards and trends. Understanding the latest practices in guest service and operational efficiency will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the hospitality sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved operations in your previous roles. Being able to share concrete results will demonstrate your capability as an Operations Manager.
✨Tip Number 4
Research the company thoroughly before your interview. Knowing their values, mission, and recent developments will allow you to tailor your responses and show genuine interest in the role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the hospitality sector. Use specific examples that demonstrate your leadership skills and ability to manage multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention how your previous experiences align with the responsibilities listed in the job description.
Highlight Key Skills: In your application, emphasise key skills such as staff management, budget oversight, and guest satisfaction. Use bullet points to make these stand out and ensure they match the qualifications required by the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Operations Manager.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully led teams in the past, highlighting your ability to motivate and train staff to deliver exceptional service.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you handle operational challenges. Prepare to discuss real-life scenarios where you've effectively resolved issues, showcasing your decision-making skills and ability to think on your feet.
✨Highlight Your Financial Acumen
Since budget management is a crucial part of the role, be ready to talk about your experience with financial oversight. Discuss any cost-saving measures you've implemented and how you've ensured operations stay within budget.
✨Emphasise Guest Satisfaction
Guest satisfaction is paramount in hospitality. Prepare to explain how you've monitored guest feedback in previous roles and the proactive steps you've taken to enhance the guest experience.
