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- Tasks: Help people find housing solutions and prevent homelessness in North London.
- Company: Join a dedicated local authority team making a real difference in the community.
- Benefits: Enjoy a flexible contract with potential for extension and a supportive work environment.
- Why this job: Be part of a proactive team, tackling housing issues and supporting those in need.
- Qualifications: Experience in a busy contact center and strong communication skills are essential.
- Other info: Onsite work required for at least 3 days; onboarding checks will be conducted.
The predicted salary is between 36000 - 60000 £ per year.
Housing Advice & Homeless Prevention Officer North London My client is recruiting for a Housing Advice & Homeless Prevention Officer based within the local Authority in North London and the surrounding area. Responsibilities the post-holder will be responsible for proactively delivering housing options advice, including security of tenure, low-cost home ownership, preventing homelessness, investigating householder circumstances and undertaking statutory assessments to determine the best options and resources available on a case-by-case basis. To be part of the busy Housing Team at the front door of Housing reception providing a proactive service, giving advice and assistance to anyone with housing related problems in accordance with current legislation and code of guidance and identifying those who are already homeless or at risk of becoming homeless within 56 days. The post holder will ensure statutory requirements are met and local team targets are delivered through early intervention and tricking of all cases. Having a knowledge of housing options, move-on and homeless prevention, to work with individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signpost to other services Requirements Proving experience of working in a busy pressurised environment of a call or contact centre of at least a year. Willingness to work to a rota system covering business hours 8am to 6pm Proven ability to deal with complex enquiries/issues and more demanding customers. Proven ability to communicate professionally and clearly by telephone. In a variety of circumstances and with a variety of customers Contract Initial 3 to 6 month ongoing contract with the opportunity to extend PAYE via Umbrella Monday to Friday 9am to 5pm This position will requires a minimum of 3 days onsite As the role is Local Authority based candidates will be asked to complete an onboarding & compliance checks including DBS & Online training modules prior to starting. for immediate consideration please apply
Housing Advice & Homeless Prevention Officer employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advice & Homeless Prevention Officer
✨Tip Number 1
Familiarize yourself with the current housing legislation and local authority guidelines. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role's requirements.
✨Tip Number 2
Gain experience in a busy environment similar to a call or contact center. If you can, volunteer or take on temporary roles that involve handling complex inquiries, as this will strengthen your application.
✨Tip Number 3
Practice your communication skills, especially over the phone. Role-play scenarios where you deal with demanding customers to build your confidence and ability to handle challenging situations.
✨Tip Number 4
Network with professionals in the housing sector. Attend local events or join online forums to connect with others who work in housing advice and prevention, which could lead to valuable insights and potential referrals.
We think you need these skills to ace Housing Advice & Homeless Prevention Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Housing Advice & Homeless Prevention Officer position. Understand the responsibilities and requirements, especially the need for experience in a busy environment and the ability to handle complex enquiries.
Tailor Your CV: Customize your CV to highlight relevant experience, particularly in housing advice, customer service, and any previous roles in contact centers. Emphasize your skills in communication and problem-solving, as these are crucial for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for helping individuals facing housing issues. Mention specific experiences that demonstrate your ability to provide proactive advice and support, aligning with the job's requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Vox Network Consultants
✨Show Your Knowledge of Housing Options
Make sure to familiarize yourself with various housing options and homelessness prevention strategies. Be prepared to discuss specific cases where you successfully helped individuals navigate their housing challenges.
✨Demonstrate Your Communication Skills
Since the role requires clear communication, practice articulating your thoughts concisely. Use examples from your past experiences where you effectively communicated with clients or colleagues, especially in high-pressure situations.
✨Prepare for Complex Enquiries
Anticipate questions that may involve complex housing issues. Think about how you would approach these scenarios and be ready to explain your thought process and problem-solving skills during the interview.
✨Understand Local Legislation and Guidelines
Research current legislation and codes of guidance related to housing advice and homelessness prevention. Being knowledgeable about these regulations will demonstrate your commitment to providing compliant and effective service.
