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- Tasks: Manage a housing portfolio and deliver top-notch tenancy services.
- Company: Join a leading social housing provider in Hertfordshire making a real difference.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work culture.
- Why this job: Be the go-to person for tenants, fostering community engagement and making an impact.
- Qualifications: Must have housing officer experience and be skilled in managing portfolios.
- Other info: Full-time role with 37 hours per week, starting ASAP.
The predicted salary is between 28000 - 42000 £ per year.
We are currently recruiting on behalf of our client, a social housing provider based in Hertfordshire, for a Senior Housing Officer on a permanent basis looking to start as soon as possible. This role is a is full-time position at 37 hours per week and offers hybrid working and is paying £35,000 per annum. The successful candidate must have general housing officer experience and must be experienced in managing their own housing portfolio. Day to day duties will include: Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to your customers enquiries as the main point of contact Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement; and that reflect the association’s values Providing a flexible and responsive service to meet the needs of our customers Assessing the needs of customers applying for housing through choice based letting and our transfer process Rent arrears control including filing particulars of claim and representation at court Closely monitoring void levels, rent collection, rent arrears and other key performance indicators; taking action to ensure targets are met and relevant policies and procedures are followed Ensuring risk issues relating to ASB are considered, cases are proactively managed and that tenants and stakeholders are encouraged to address conflicts using self-help techniques Ensuring s…
Senior Housing Officer employer: Karter Thomas Ltd
Contact Detail:
Karter Thomas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Officer
✨Tip Number 1
Familiarize yourself with the specific housing policies and regulations in Hertfordshire. Understanding local laws and guidelines will not only help you in your role but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Highlight your experience in managing a housing portfolio effectively. Be prepared to discuss specific examples of how you've successfully handled tenant inquiries, managed rent arrears, or improved tenant engagement in previous roles.
✨Tip Number 3
Showcase your ability to work collaboratively with various stakeholders, including tenants, community members, and other housing professionals. This is crucial for promoting a great service culture and ensuring effective communication.
✨Tip Number 4
Prepare to discuss your approach to handling anti-social behavior (ASB) cases. Share strategies you've used to manage conflicts and promote self-help techniques among tenants, as this aligns with the values of the organization.
We think you need these skills to ace Senior Housing Officer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Senior Housing Officer. Highlight your relevant experience in managing housing portfolios and tenant engagement in your application.
Tailor Your CV: Customize your CV to reflect your experience in social housing, particularly focusing on your ability to manage rent arrears, void levels, and customer inquiries effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for social housing and your commitment to providing excellent service. Mention specific examples of how you've successfully engaged with tenants and managed housing issues.
Highlight Relevant Skills: Emphasize skills that are crucial for the role, such as conflict resolution, communication, and organizational skills. Make sure to provide examples of how you've applied these skills in previous positions.
How to prepare for a job interview at Karter Thomas Ltd
✨Showcase Your Housing Experience
Make sure to highlight your previous experience as a housing officer. Be prepared to discuss specific examples of how you've managed your own housing portfolio and the outcomes of your efforts.
✨Demonstrate Customer Engagement Skills
Since the role emphasizes tenant and community engagement, think of instances where you've successfully engaged with tenants or communities. Share how you fostered positive relationships and resolved conflicts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding rent arrears control and managing anti-social behavior. Prepare scenarios where you effectively handled similar situations in the past.
✨Understand the Organization's Values
Research the social housing provider's values and mission. During the interview, align your answers with these values to demonstrate that you're a good cultural fit for the organization.
