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- Tasks: Book MOTs and services, advise customers, and manage appointments.
- Company: Join a well-established dealership with a fantastic reputation.
- Benefits: Enjoy continuous training and potential for career progression.
- Why this job: Be part of a supportive team in a state-of-the-art environment.
- Qualifications: Experience as a Service Advisor is preferred.
- Other info: Work Monday to Friday with occasional Saturday shifts.
The predicted salary is between 26000 - 32000 £ per year.
Service Advisor – Preston Area Franchised Motor Dealership Our client, a very well established dealer group with a fantastic reputation, is looking to recruit an experienced Service Advisor to join their aftersales team within their state-of-the-art dealership Salary : Basic – £26,000 OTE – £32,000 Hours : Monday to Friday – 8am – 6pm Saturdays – 8:30am – 1pm (rota’d 1 in 4) As a Service Advisor , you will benefit from continuous training opportunities through their in-house brand development. This is truly an exciting opportunity with potential for progression opportunities within a larger family! Job Role: Booking MOTs, services and other repair work for our customers Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes Managing a high-volume of customers daily as well as telephone calls and online booking queries Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
Service Advisor employer: The Solution Automotive
Contact Detail:
The Solution Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the specific services and products offered by the dealership. This knowledge will help you confidently advise customers and upsell additional parts or accessories that could enhance their experience.
✨Tip Number 2
Practice your communication skills, especially in managing high volumes of customer interactions. Being able to effectively inform customers about turnaround times and service details is crucial for this role.
✨Tip Number 3
Show your enthusiasm for continuous learning. Highlight any previous training or certifications related to automotive services, as this demonstrates your commitment to professional development and aligns with the dealership's focus on training opportunities.
✨Tip Number 4
Network with current or former employees of the dealership if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities such as booking services, advising customers, and managing communication effectively.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and automotive knowledge. Emphasize any previous roles where you managed high volumes of customer interactions or worked in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to provide excellent customer service. Mention specific examples of how you've successfully handled customer inquiries or upsold products in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at The Solution Automotive
✨Know the Dealership
Research the dealership's history, values, and reputation in the Preston area. Understanding their brand will help you align your answers with their expectations and show genuine interest.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Service Advisor. Be ready to discuss how you would handle difficult customers or upsell services effectively.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare examples that demonstrate your ability to communicate clearly and manage customer expectations, especially regarding turnaround times.
✨Show Enthusiasm for Continuous Learning
Since the position offers continuous training opportunities, express your eagerness to learn and grow within the company. Share any relevant experiences where you embraced training or development.
