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- Tasks: Assist with technical issues and deliver top-notch customer service.
- Company: Join a dynamic team in Lowestoft focused on service excellence.
- Benefits: Enjoy a permanent, full-time role with opportunities for growth.
- Why this job: Be part of a supportive team that values customer satisfaction and teamwork.
- Qualifications: Passion for customer service and good communication skills required.
- Other info: Basic Excel experience preferred but not essential.
The predicted salary is between 28800 - 43200 £ per year.
P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking Service and Sales Support to join their team on a permanent, full-time basis in Lowestoft. Role Summary: To assist with any technical issues, arrange repairs for customers and to deliver world class customer service experience for service and maintenance. As part of the service team, you will also be assisting the sales department with order processing, phone calls and emails and any other day-to-day duties that may be required. Main Responsibilities: * Arrange engineers to attend service calls on customer’s units where required. * Arrange correct service components in relation to service calls. * Provide technical support to the customer. * Provide technical support to the service engineers. * Fulfil customer requests. * Maintain NAV system closing service calls and processing the relevant paperwork. * Use Salesforce on a day-to-day basis. * Good communication and reporting with team, service providers, and overseas partners. * Process incoming sales orders and sales return orders. * Check sales orders on NAV for accuracy prior to confirmation to customer. * Follow the customer journey process. * Basic Excel experience preferred but not essential. Person Specification: * Must have a “passion” for producing first class customer service. * Health and Safety focused. * Good communication skills with our team, customers, e…
Service and Sales Support employer: P&S Personnel
Contact Detail:
P&S Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Sales Support
✨Tip Number 1
Familiarize yourself with Salesforce and NAV systems, as these are crucial for the role. Consider taking online tutorials or courses to boost your confidence in using these platforms.
✨Tip Number 2
Highlight any previous experience in customer service or sales support during your conversations. Share specific examples of how you resolved technical issues or improved customer satisfaction.
✨Tip Number 3
Demonstrate your passion for customer service by preparing to discuss what excellent customer service means to you. Think of scenarios where you went above and beyond for a customer.
✨Tip Number 4
Practice your communication skills, as effective communication is key in this role. Engage in mock conversations or role-plays to build your confidence in handling customer inquiries.
We think you need these skills to ace Service and Sales Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service and technical support.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous roles where you provided customer service or technical support. Mention specific examples of how you resolved issues or improved customer satisfaction.
Showcase Communication Skills: Since good communication is crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and team members.
Customize Your Cover Letter: Write a personalized cover letter that reflects your passion for customer service and your understanding of the company's needs. Mention your familiarity with tools like Salesforce and NAV if applicable.
How to prepare for a job interview at P&S Personnel
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering first-class customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer.
✨Demonstrate Technical Knowledge
Since the role involves providing technical support, be prepared to discuss any relevant technical skills or experiences you have. Familiarize yourself with common technical issues related to service and maintenance to showcase your problem-solving abilities.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you have successfully communicated with team members, customers, and service providers in previous positions. Consider sharing a situation where clear communication made a difference.
✨Familiarize Yourself with NAV and Salesforce
While basic Excel experience is preferred, having knowledge of NAV and Salesforce will set you apart. If you have used these systems before, be sure to mention it. If not, do some research to understand their functionalities and how they relate to order processing and customer service.
