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- Tasks: Handle mortgage collections and support customers through the recovery process.
- Company: Join Aldermore Bank, a friendly and flexible workplace in Central Manchester.
- Benefits: Enjoy 30 days of annual leave, bank holidays, and a competitive salary starting from £30,000.
- Why this job: Be part of a supportive team that values growth and exceptional customer service.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: Flexible start dates and a hybrid work model available.
The predicted salary is between 30000 - 42000 £ per year.
Recoveries Agent (Hybrid) Job type: Full Time Permanent Start dates: Flexible Location: Central Manchester Hours: Monday – Friday 9am till 5pm Salary: Negotiable based on experience, starting from £30,000 Holiday: 30 days annual leave plus bank holidays The Role: This is a rewarding role based in our busy, Manchester Office you can expect a friendly and flexible culture synonymously. The role will involve, but not be limited to; you performing the following: To professionally and effectively handle Mortgage collections in litigation state whilst adhering to all Collections policies and procedures Exploring all avenues around the repossession of property for our customer base Be a team player within both the Collections team and the broader Finance team of Aldermore Bank supporting the business as a whole to deliver growth and other targets, whilst adhering at all times to the overall compliance policy framework within the business. Assessment and Resolution of customer arrears, by telephone/email/letter where appropriate. Recommendation on longer-term recovery strategy as appropriate. Utilise the Bank’s dedicated Asset Finance software to its full potential, using the automated letters/templates and diary system. Delivery of exceptional customer service and ensure hirers are treated professionally and fairly, within prescribed timescales. Meet and exceed objectives set by the Collections Manager. Please Note: You will be able to split your working week between home and the Manchester Office, allowing you to have the work-life balance you need. Working patterns: Monday to Friday, 9am until 5pm, 2 days per week in the office (Tue, Wed or Thur) Benefits: In return for your hard work and commitment to working for Aldermore, you will receive some fantastic benefits: Annual leave – 30 days to use how you like Comfortable working environment, well located for the daily commute and those lunchtime errands. Fantastic and engaging company events Competitive company stakeholder pension scheme Maternity, Paternity and Adoption scheme Financial rewards – Discretionary bonus scheme, cycle-to-work scheme, childcare vouchers, and high street/online retail discounts Private Medical Insurance and healthcare A friendly and flexible culture with a drive for continuous improvement, for which you will be empowered to get behind from day one And much, much more! Our benefits package doesn’t just recognise your hard work and talent; it enhances and supports your lifestyle, health, and well-being in and out of work. The Company: We’re Aldermore Bank, the award-winning bank that supports customers with specialist mortgages, savings accounts, and business finance solutions. Launching in 2009, we have made a name for ourselves as the ‘new’ British bank offering. We are looking for people like you to work alongside people guided by the company’s values of a diverse, dynamic, and vibrant company. We are at our best and enjoy our work most when we leverage diversity and pull together as one team. To apply for this post, we are looking for the following: Experience in collections within the property sector Experience of working within a regulated, banking or financial services environment Experienced at delivering collection and recovery processes within dynamic collections environment Good communication and analytical skills Numerate – able to interpret financial statements Team Player Apply: By applying today, you can kickstart our fantastic onboarding process, as well as the ability to develop professionally and gain experience with this fantastic organisation. Find your next great job and adventure; build your career with us today! Disclaimer Aldermore is an equal opportunities employer., which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks. Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts, and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position. Brook Street NMR is acting as an Employment Agency in relation to this vacancy
Recoveries Agent employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recoveries Agent
✨Tip Number 1
Familiarize yourself with the mortgage collections process and relevant legislation. Understanding the legal aspects of repossession and customer rights will give you an edge during discussions with potential employers.
✨Tip Number 2
Highlight your experience in customer service and conflict resolution. Since this role involves handling sensitive situations, showcasing your ability to manage difficult conversations can set you apart from other candidates.
✨Tip Number 3
Demonstrate your teamwork skills. This position requires collaboration with both the Collections team and the broader Finance team, so be prepared to share examples of how you've successfully worked in a team environment.
✨Tip Number 4
Research Aldermore Bank's values and culture. Understanding their commitment to compliance and customer service will help you align your responses during interviews and show that you're a good fit for their team.
We think you need these skills to ace Recoveries Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Recoveries Agent position. Understand the key responsibilities and required skills, such as handling mortgage collections and providing exceptional customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in collections, finance, or customer service. Use specific examples that demonstrate your ability to handle arrears and work within compliance frameworks.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and the company culture. Mention your teamwork skills and how you can contribute to the Collections team and the broader Finance team at Aldermore Bank.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Brook Street
✨Understand the Role
Make sure you have a clear understanding of what a Recoveries Agent does, especially in the context of mortgage collections. Familiarize yourself with the key responsibilities mentioned in the job description, such as handling collections in litigation and exploring repossession avenues.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is crucial for this role, prepare examples from your past experiences where you successfully resolved customer issues or handled difficult situations. Highlight your ability to treat customers professionally and fairly.
✨Demonstrate Team Collaboration
The role emphasizes being a team player within both the Collections and Finance teams. Be ready to discuss how you've worked collaboratively in previous roles, and how you can contribute to the overall growth and targets of the business.
✨Familiarize Yourself with Compliance Policies
Understanding compliance policies is essential for this position. Research common compliance frameworks in the finance sector and be prepared to discuss how you would adhere to these policies while performing your duties.
