Customer Service Representative

Location: Newcastle

Rate: £17p/h inside IR35 through umbrella.

Duration: 3-6 month contract with potential to transition into permanent.

The working hours are between 8am and 10pm, Monday to Sunday, under a 6-8 week shift rotation, allowing for planning around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.

Our client has a long-established partnership with a Major UK High Street Bank, managing their personal lending business. We provide support to customers calling with enquiries and requests about their loan accounts. They are looking for colleagues to join our team of Customer Service Advisors, putting our customers at the heart of everything we do every day.

What the company offers you:

• A salary up to £23,500 depending on experience.
• Competitive benefits package including private medical insurance, gym membership discounts, contributory pension scheme, and 25 days of annual leave.
• Mental health first aiders' support.
• Plus, a lot more on offer.

What is needed as a Customer Service Advisor:

• Sociable, helpful, and eager to provide excellent customer service.
• Able to work in a fast-paced environment, ensuring defined processes are followed.
• A good eye for detail, ensuring customer records are kept up to date and accurate.
• Keen to take responsibility for managing customer information in line with GDPR.
• Experience of working with computer systems.
• A team player who enjoys collaborating with teammates to deliver outstanding customer service and identify continuous improvement ideas.
• Achieving core Key Performance Indicators.

Work Environment:

The role is office-based within Newcastle, Cobalt Business Park, with easy accessible bus and train links.

If you have the skills for this role, please apply now!