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For Companies At a Glance
- Tasks: Be the go-to person for client queries and build strong relationships.
- Company: Join a globally recognized digital tech company working with top brands.
- Benefits: Enjoy 23 days leave, hybrid work options, and a competitive salary with bonuses.
- Why this job: Great opportunity for personal growth in a fast-paced, supportive environment.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Full-time role with a salary of £26,500 plus bonus potential.
The predicted salary is between 21000 - 30000 £ per year.
R13 are currently partnering with a leading digital tech company based on the outskirts of Norwich in their search for a Client Delivery Executive. Supporting a portfolio of accounts and being the first point of contact for all service-related queries, your core duties will be to develop and maintain strong client relationships with your account base, whilst delivering a strong service. Based in the outskirts of Norwich, this is a full time, permanent position working 37.5 hour a week, Monday to Friday 9am – 5.30pm, and is offering a salary of £26,500 plus bonus (c£38,500 OTE). The company This globally recognised business works with some of the biggest brands in the world, providing technologically advanced content solutions, particularly within the e-commerce sector. With teams across the globe, they foster an ambitious and supportive team, with a fast-paced and challenging working environment, encouraging each individual’s personal and professional growth. The benefits 23 days annual leave, plus bank holiday (increasing with years of service), free onsite parking, pension scheme, company laptop, hybrid working options, and additional bonus available. The day to day * Delivering exceptional customer service to all contacts within your account base and delivering on revenue targets. * Providing specialist product knowledge to your client base, including systems training. * Responding to queries within agrees SLA’s, ensuring the best outcome is achieved. * Ownership of queries, following up with colleagues to provide solutions. * Cross-selling and up-selling non-core services * Proactively engaging with clients to generate forecasts, producing reports to management. * Identifying account activity to ensure appropriate revenue/growth is achieved. * Preparing renewal documentation for annual services and charges, and maintaining accurate * Ad-hoc duties as required. You will have/be: * Experience of working in a customer service/ account management-related role in a commercial environment. * Strong relationship building skills and confidence communicating verbally and in writing. * Ability to manage multiple tasks, prioritising duties to deliver against targets and deadlines. * Comprehensive working knowledge of Microsoft Excel, Word and Outlook. * An enthusiastic and self-motivated attitude with capability to work on your own initiative. * Capability to work effectively in a fast-paced, high-pressured environment. * Interest in developing knowledge of the eCommerce industry. How to apply: To hear more details about this fantastic opportunity please email your CV to Rosie Branford – Senior Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful
Client Delivery Executive employer: R13 Recruitment
Contact Detail:
R13 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Executive
✨Tip Number 1
Fokussiere dich darauf, deine Kommunikationsfähigkeiten zu verbessern. Da du als erster Ansprechpartner für Kundenanfragen fungierst, ist es wichtig, dass du sowohl verbal als auch schriftlich klar und überzeugend kommunizieren kannst.
✨Tip Number 2
Nutze Networking-Möglichkeiten, um Kontakte in der eCommerce-Branche zu knüpfen. Dies kann dir helfen, wertvolle Einblicke zu gewinnen und dein Wissen über die Branche zu erweitern, was für die Rolle von Vorteil sein wird.
✨Tip Number 3
Zeige deine Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten, indem du Beispiele aus deiner bisherigen Berufserfahrung teilst. Arbeitgeber suchen nach Kandidaten, die mehrere Aufgaben gleichzeitig managen können und dabei den Überblick behalten.
✨Tip Number 4
Bereite dich darauf vor, spezifische Fragen zu stellen, die dein Interesse an der Position und dem Unternehmen zeigen. Dies zeigt, dass du proaktiv bist und wirklich daran interessiert bist, Teil des Teams zu werden.
We think you need these skills to ace Client Delivery Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and account management. Emphasize your relationship-building skills and any specific achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in the eCommerce industry and how your skills align with the job requirements, particularly in managing multiple tasks and working under pressure.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Excel, Word, and Outlook. Provide examples of how you've used these tools in previous roles to manage accounts or improve customer service.
Follow Up: After submitting your application, consider sending a follow-up email to express your continued interest in the position. This can help keep you on the recruiter’s radar and demonstrate your proactive attitude.
How to prepare for a job interview at R13 Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering exceptional customer service, be prepared to share specific examples from your past experiences where you successfully managed client relationships and resolved issues. Highlight your ability to maintain a positive attitude even in challenging situations.
✨Demonstrate Product Knowledge
Familiarize yourself with the company's products and services, especially those related to e-commerce. During the interview, express your enthusiasm for learning and how you can leverage this knowledge to provide value to clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks under pressure. Practice responding to hypothetical scenarios that may arise in the role, focusing on how you would prioritize tasks and ensure client satisfaction.
✨Highlight Your Initiative and Enthusiasm
The company values self-motivated individuals who can work independently. Share instances where you took the initiative to improve processes or enhance client experiences, showcasing your proactive approach and enthusiasm for the role.
