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- Tasks: Join us as a Security Service Engineer, installing and maintaining cutting-edge security systems.
- Company: Reliance High Tech is a leader in innovative security solutions across Scotland.
- Benefits: Enjoy competitive pay, overtime options, travel allowances, and a company vehicle.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in security.
- Qualifications: NVQ 3 in Electronic Security or equivalent experience required; strong tech knowledge essential.
- Other info: Flexible working hours with opportunities for personal development and performance reviews.
The predicted salary is between 28000 - 35000 £ per year.
Job Description Job title Service engineer Reporting to Regional Service Manager Location of work Within specified geographical area – Scotland and surrounding areas Job Summary (This summary frames the essential functions of the job which will be evaluated in performance appraisals.) The purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during installation, commissioning and maintenance of variety of CCTV, Intruder, Access Control Systems and other security solutions. The main challenges of the job are deadline pressures, demand for thoroughness, customer service skills, interpersonal, rapport-building and team working skills in order to meet the business requirements. Job Responsibilities/Essential Functions Provide technical expertise in installation, fault finding, repair and commissioning of varied selection of PC/Network based Access Control Systems and different high end software packages. Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders. Provide engineering support to fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Provide emergency solutions when operating out of hours as specified on the departmental rota. Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations. Participate in team meetings and actively contribute towards the business’ activities. Strive to maximise personal development and performance and take active part in performance reviews and personal development plans. Maintain up to date technical knowledge through internal and external training provision. Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) Travel between sites during the working day. Perform other duties as required. Comply with Reliance High Tech’s policies and procedures and with any reasonable managerial request. Skills, Qualifications and Competencies NVQ 3 in Electronic Security or equivalent proven experience IOSH Working Safely Knowledge of Access control / CCTV / Intercom / Intruder systems. Knowledge of Windows Operating Systems. Knowledge of digital electronics principles and systems Health and Safety Advanced technical knowledge of enterprise level Access Control systems Advanced technical knowledge of CCTV systems Advanced technical knowledge of Intercom systems Advanced technical knowledge of Intruder systems Advanced knowledge surrounding digital electronic & electrical systems Strong Microsoft OS knowledge Working knowledge of TCP/IP and other network fundamentals Strong knowledge of UFE’s (Unified Front End) Terms and conditions Requirements for overtime, call-out optional overtime on Sunday, contractual call-out rota subject to Working Regulations Opt Out Specifications for breaks/lunch 30 minutes unpaid lunch break Basic Pay (range) 28,000 – 35,000 (subject to experience) Standard Hours (FTE) 40 Overtime x 1.5 – x 2 Allowances Travel Payment Will be expected to commute a reasonable distance/time and arrive at site at the agreed start of the working day. If the journey exceeds 45 minutes in each direction the travel will be paid at your base rate and we will treat this as part of your working hours. Standby – Call out Call Out Rate 150 per week (1 in 2 week rota) Call Out payment The call-out payment will be made door to door and calculated at 2x your base rate Probation period 6 months Company Sick Pay CSP after 12 months employment (valid for new starters only) Health Benefit Plan Core Plan Holidays 25 days (plus Bank Holidays) Incentive Scheme Upsell Bonus Scheme Pension Staff Scheme 5%-5% Company Vehicle for Business Use Fuel Card for business use
Security Service Engineer employer: Complete Security Recruitment
Contact Detail:
Complete Security Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Service Engineer
✨Tip Number 1
Familiarize yourself with the specific security systems mentioned in the job description, such as CCTV, Access Control, and Intruder systems. Having hands-on experience or knowledge about these technologies will help you stand out during the interview.
✨Tip Number 2
Highlight your customer service skills and ability to work under pressure. Prepare examples from your past experiences where you successfully managed tight deadlines while maintaining excellent service.
✨Tip Number 3
Show your commitment to continuous learning by mentioning any relevant training or certifications you have completed. This demonstrates your dedication to staying updated with the latest technologies in the security field.
✨Tip Number 4
Network with professionals in the security industry, especially those who work with the technologies listed in the job description. Engaging with others can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Security Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electronic security, CCTV systems, and access control. Use specific examples that demonstrate your technical expertise and customer service skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the job responsibilities. Mention your ability to work under pressure and your commitment to customer satisfaction.
Showcase Technical Skills: Clearly outline your technical qualifications, such as NVQ 3 in Electronic Security or equivalent experience. Include any certifications related to health and safety, as well as your knowledge of network fundamentals.
Prepare for Potential Questions: Anticipate questions related to your experience with fault finding and repair of security systems. Be ready to discuss specific challenges you've faced and how you resolved them, demonstrating your problem-solving abilities.
How to prepare for a job interview at Complete Security Recruitment
✨Show Your Technical Expertise
Be prepared to discuss your experience with CCTV, Access Control Systems, and other security solutions. Highlight specific projects where you successfully installed or repaired these systems, as this will demonstrate your technical knowledge and problem-solving skills.
✨Emphasize Customer Service Skills
Since the role requires excellent customer service, share examples of how you've effectively communicated with clients in the past. Discuss how you built rapport and resolved issues, showcasing your interpersonal skills.
✨Demonstrate Team Collaboration
Talk about your experience working in teams and how you contributed to achieving common goals. Mention any team meetings or collaborative projects you've participated in, as this aligns with the job's emphasis on teamwork.
✨Stay Updated on Industry Knowledge
Mention any recent training or certifications you've completed related to electronic security systems. Showing that you are proactive about maintaining your technical knowledge will impress the interviewers and align with their expectations for personal development.
