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- Tasks: Connect with customers and provide top-notch service while booking vehicle appointments.
- Company: Join a thriving dealership in Welwyn known for its commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary with OTE potential, plus a supportive work environment.
- Why this job: This role offers growth opportunities and a chance to make a real impact on customer experiences.
- Qualifications: Previous experience as a Service Advisor is essential; strong communication and organizational skills are a must.
- Other info: Work Monday to Friday with occasional Saturday shifts, perfect for balancing work and life.
The predicted salary is between 24000 - 42000 £ per year.
Are you a successful Service Advisor looking to take the next step in your career? Service Advisor – Welwyn Salary: Basic, Competitive salary circa £30,000 basic OTE £36,000 – £40,000 Working Hours: Monday – Friday 8am – 6pm , 1 in 3 Saturdays 8am – 1pm Due to continuing business success and growth our client has a fantastic opportunity available for a Senior Service Advisor to join their busy dealership in Welwyn. The ideal Service Advisor: Previous experience in a similar role is essential A passion to deliver a high standard of customer service Bags of personality and can take dealing with customers in their stride Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work Service Advisor key responsibilities: Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of cus…
Service Advisor - Welwyn employer: theo
Contact Detail:
theo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Welwyn
✨Tip Number 1
Make sure to highlight your previous experience as a Service Advisor in your conversations. Share specific examples of how you delivered exceptional customer service and resolved issues effectively.
✨Tip Number 2
Demonstrate your passion for customer service during your interactions. Show that you genuinely care about helping customers and can handle their needs with ease and professionalism.
✨Tip Number 3
Prepare to discuss your communication skills. Be ready to provide examples of how you've successfully communicated with customers both over the phone and in person, showcasing your ability to build rapport.
✨Tip Number 4
Familiarize yourself with the dealership's services and products. Being knowledgeable will not only help you answer questions confidently but also demonstrate your commitment to the role and the company.
We think you need these skills to ace Service Advisor - Welwyn
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience as a Service Advisor or in a similar role. Detail specific responsibilities and achievements that showcase your ability to deliver high standards of customer service.
Showcase Communication Skills: Since excellent communication skills are crucial for this position, provide examples of how you've successfully interacted with customers in the past, both over the phone and face-to-face.
Demonstrate Organizational Abilities: Discuss your administration skills and how you manage to organize and prioritize your work effectively. Mention any tools or software you are familiar with that can aid in this process.
Express Your Passion: Convey your passion for customer service and the automotive industry in your application. Share why you are excited about the opportunity to work as a Senior Service Advisor and how you can contribute to the dealership's success.
How to prepare for a job interview at theo
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for delivering exceptional customer service. Share specific examples from your previous roles where you went above and beyond to assist customers.
✨Demonstrate Communication Skills
Prepare to showcase your excellent communication skills. Practice articulating your thoughts clearly and confidently, both in person and over the phone, as these are crucial for a Service Advisor role.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in similar roles. Focus on how your background has prepared you for the responsibilities of a Senior Service Advisor, especially in a busy dealership environment.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that assess your problem-solving abilities. Think about how you would handle difficult customer situations or prioritize tasks during peak times.
