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- Tasks: Be the first point of contact for Yopa customers, handling calls and emails.
- Company: Yopa is a growing estate agency focused on delivering high-end, sustainable service.
- Benefits: Enjoy a hybrid work model with flexible hours and top-notch technology.
- Why this job: Join a dynamic team and help customers find their dream homes while building relationships.
- Qualifications: Confident customer care skills; estate agency knowledge is a plus but not required.
- Other info: Comprehensive training provided to help you succeed in up-selling and customer service.
The predicted salary is between 28800 - 43200 £ per year.
Yopa`s purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities and each other. We are delighted to be expanding our teams during an exciting time of growth. Here at Yopa, our customers get a bespoke, high-end service, with the added benefit of easy to use and market-leading technology that helps them see every step of their sale as it happens. Our service also includes professional and dedicated local estate agents. Working both in our Hinckley office and from home, you’ll be the first point of contact for Yopa customers across the UK, handling incoming calls and emails, you will create a smooth journey ensuring our customers are move ready. Building warm relationships using your consultative skills, you`ll be comfortable seeking opportunities to offer our additional services from valuations to mortgage advice when registering customers through the Yopa Hub platform, matching customers with their dream home and delivering a personal service throughout. This is an ideal role for confident customer care professionals with exposure to up/cross selling. Preferred Skills and Experience Estate Agency Knowledge (Desirable but Not Essential): An understanding of estate agency is a plus, but we provide all the training you need to excel in this role! Up-selling Proficiency: Confidence in up-s…
Inbound Sales Consultant Hybrid employer: Yopa
Contact Detail:
Yopa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Consultant Hybrid
✨Tip Number 1
Familiarize yourself with Yopa's unique selling points and technology. Understanding how our platform works will help you engage with customers more effectively and demonstrate the value of our services.
✨Tip Number 2
Practice your consultative selling skills. Since this role involves building warm relationships, being able to ask the right questions and listen actively will set you apart from other candidates.
✨Tip Number 3
Research the local property market in Hinckley and surrounding areas. Having knowledge about the local real estate landscape will help you connect with customers and provide tailored advice.
✨Tip Number 4
Prepare for role-playing scenarios during the interview. Being able to demonstrate your customer service skills in a simulated environment can showcase your ability to handle real-life situations effectively.
We think you need these skills to ace Inbound Sales Consultant Hybrid
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Inbound Sales Consultant position at Yopa. Understand the key responsibilities and required skills, especially around customer care and up-selling.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and sales. Emphasize any previous roles where you successfully built relationships and handled customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create smooth customer journeys. Mention your willingness to learn about estate agency and how your skills align with Yopa's mission.
Highlight Your Skills: In your application, make sure to highlight your consultative skills and any experience with up-selling or cross-selling. Provide specific examples of how you've successfully engaged customers in the past.
How to prepare for a job interview at Yopa
✨Show Your Customer Care Skills
Since the role involves being the first point of contact for customers, it's crucial to demonstrate your customer care skills. Share examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Highlight Your Consultative Approach
Yopa values building warm relationships with customers. Be prepared to discuss how you approach consultative selling and how you've used this skill to identify customer needs and offer tailored solutions.
✨Familiarize Yourself with Yopa's Technology
Understanding the technology that Yopa uses can give you an edge. Research their Yopa Hub platform and be ready to discuss how you would leverage it to enhance customer interactions and streamline processes.
✨Prepare for Up-selling Scenarios
Since up-selling is a key part of the role, think of scenarios where you successfully up-sold products or services in the past. Be ready to explain your thought process and how you identified opportunities to add value for customers.
