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- Tasks: Lead daily operations and enhance resident experiences in a vibrant community.
- Company: Join a visionary team dedicated to creating better smart living solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth.
- Why this job: Make a real impact on people's lives while working in a supportive community.
- Qualifications: Customer-focused, detail-oriented, and able to handle sensitive information professionally.
- Other info: Be part of a growing team that values innovation and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Our client feels a genuine responsibility to enhance people’s lives, and they go to extraordinary lengths to achieve this. The team is constantly challenging the norms to find better and more beautiful solutions. They create places where you can thrive in your own space, surrounded by a wider community to which you belong. They are not simply developers they are a growing team, with a vision for creating a better kind of smart living.JOB OVERVIEW:The Resident Service Manager will work as part of a team responsible for the day-to-day operations and resident experience at a residential community. The ideal candidate will be customer-focused, detail-oriented, and able to work collaboratively with team members and residents.MAIN DUTIES AND RESPONSIBILITIES:• Lead by example, adopting company policies, procedures and values• Deliver exceptional customer service to all residents and guests.• Constantly strive for continuous improvement• Take personal responsibility for understanding and following the company’s Health & Safety policies and practices.• Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism.Role Specific Accountabilities• To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional decision-making and problem-solving in the absence of supervision will be required, given the circumstanc…
BTR Lettings Consultant employer: Bastow Irwin Recruitment Limited
Contact Detail:
Bastow Irwin Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BTR Lettings Consultant
✨Tip Number 1
Familiarize yourself with the company's values and mission. Since they prioritize enhancing people's lives, think about how your personal experiences align with this vision and be ready to share them during your interactions.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Prepare examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate your commitment to exceptional service.
✨Tip Number 3
Highlight your ability to work collaboratively. Be prepared to discuss instances where you successfully worked as part of a team, especially in challenging situations, to show that you can contribute positively to their team dynamic.
✨Tip Number 4
Understand the importance of health and safety in residential communities. Brush up on relevant policies and be ready to discuss how you would ensure compliance and promote a safe environment for residents and guests.
We think you need these skills to ace BTR Lettings Consultant
Some tips for your application 🫡
Understand the Company Values: Take time to understand the company's mission and values. Reflect this understanding in your application by demonstrating how your personal values align with their commitment to enhancing people's lives.
Highlight Customer Service Experience: Emphasize any previous experience in customer service roles. Provide specific examples of how you delivered exceptional service and handled challenging situations, showcasing your detail-oriented and collaborative nature.
Showcase Problem-Solving Skills: Include examples in your application that demonstrate your ability to make decisions and solve problems independently. This will highlight your capability to handle day-to-day matters professionally.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific requirements of the BTR Lettings Consultant role. Use keywords from the job description to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at Bastow Irwin Recruitment Limited
✨Show Your Customer Service Skills
Since the role is heavily focused on delivering exceptional customer service, be prepared to share specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with professionalism.
✨Demonstrate Team Collaboration
The job requires working collaboratively with team members and residents. Discuss instances where you successfully worked in a team setting, emphasizing your communication skills and how you contributed to achieving common goals.
✨Emphasize Attention to Detail
Being detail-oriented is crucial for this position. Prepare to discuss how you ensure accuracy in your work and how your attention to detail has positively impacted your previous roles, especially in managing sensitive information.
✨Align with Company Values
Research the company's values and mission. During the interview, express how your personal values align with theirs, particularly regarding enhancing people's lives and creating a thriving community. This will show that you are not just looking for a job, but a place where you can contribute meaningfully.
