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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot IT issues for users daily.
- Company: Join a dynamic team in the Telecoms and IT sector, based in Huddersfield.
- Benefits: Enjoy 25 days holiday, bonuses, a pension scheme, and funded training.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive and flexible environment.
- Qualifications: Experience in Telecoms or IT support is essential; strong communication skills are a must.
- Other info: This hybrid role allows you to work from home and the office.
The predicted salary is between 28800 - 43200 £ per year.
This is a full-time role for a Help Desk Support Engineer. As a Help Desk Support Engineer, your day-to-day tasks will involve technical support, troubleshooting, and providing assistance to end-users across their Telecoms and IT technology stacks.
You will also be responsible for assisting the installation engineers with pre and post installation support. This may include programming routers, and handsets as well as basic user and routing configuration on systems.
This is a hybrid role split between their office in Huddersfield and working from home, so living within a commutable distance is essential.
Essential Skills and Experience- Previous proven experience within a Telecoms or IT support role or related MSP support experience.
- Knowledge of key systems such as 8x8 and 3CX.
- Experience in dealing with different types of internet connectivity such as leased lines, FTTP and SOGEA.
- Excellent communication and problem-solving skills.
- A keen interest in technology and a desire to learn and progress.
- Adaptability and flexibility.
- Loyal and enthusiastic team player.
- Proactive with a desire to learn and develop new skills.
- Excellent customer service skills and an ability to communicate professionally with colleagues and customers.
- 1st/2nd line IT support experience with exposure to Windows OS troubleshooting, networking and firewalls, with the ability to carry out change requests.
- Experience using Microsoft Dynamics 365.
- Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune).
- Experience supporting remote users and managing endpoints through RMM tools or remote desktop solutions.
- 25 days holidays plus statutory/public holidays.
- Company Bonus Scheme and Personal Incentive Scheme.
- Workplace Pension Scheme.
- Personal development plans and funded training.
- A fantastic work environment.
Technical Support Specialist - help desk employer: iRecruit Partners Ltd
Contact Detail:
iRecruit Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - help desk
✨Tip Number 1
Familiarise yourself with the key systems mentioned in the job description, such as 8x8 and 3CX. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your knowledge of different types of internet connectivity like leased lines, FTTP, and SOGEA. Being able to discuss these topics during your interview will show that you have the technical know-how required for the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples from your past experiences where you successfully resolved technical issues. This will help you stand out as a candidate who can handle the challenges of a Help Desk Support Engineer.
✨Tip Number 4
Since this is a hybrid role, make sure to highlight your adaptability and experience working remotely. Discussing how you've effectively managed your time and communication while working from home will be a plus in your favour.
We think you need these skills to ace Technical Support Specialist - help desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Telecoms or IT support. Include specific examples of troubleshooting and technical support you've provided, especially with systems like 8x8 and 3CX.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for technology and your desire to learn and grow within the role. Mention your adaptability and how you can contribute to the team as a loyal and enthusiastic player.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with both colleagues and customers.
Highlight Relevant Skills: List any experience you have with Windows OS troubleshooting, networking, and firewalls. If you have familiarity with Microsoft Dynamics 365 or Microsoft 365 administration, be sure to mention it as well.
How to prepare for a job interview at iRecruit Partners Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of Telecoms and IT systems, especially 8x8 and 3CX. Be prepared to discuss your previous experiences in troubleshooting and technical support, as this will demonstrate your capability for the role.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to provide examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Communicate Clearly and Professionally
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be professional in your responses and ensure you listen carefully to the interviewer's questions, showing that you value effective communication.
✨Express Your Enthusiasm for Technology
Let your passion for technology shine through during the interview. Share any personal projects or interests related to IT and Telecoms, as this will show your eagerness to learn and grow within the field.
