Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the voice of EQ, helping customers with their inquiries and ensuring a top-notch experience.
- Company: Join Equiniti, a global leader in shareholder and credit technology, supporting millions worldwide.
- Benefits: Enjoy flexible hours, remote work options, and a fun, supportive environment with free parking.
- Why this job: Make a real impact while working in a collaborative culture that values your growth and skills.
- Qualifications: No specific experience required; just bring your passion for customer service and a positive attitude!
- Other info: Participate in charity events and local business support while enjoying a vibrant workplace.
The predicted salary is between 24000 - 36000 £ per year.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary You are the difference that makes a difference! If your interested in working for a company who invests in their customers as well as their people – then look no further. Based outside the hustle and bustle of the city centre, we are located in Kings Norton with plenty of free on-site parking and fantastic public transport a stone’s throw away. Wish you could work full time, social hours, 5 days, no weekends or Bank holidays, in the office with the possibility of working from home? – we got you. A fun environment to work in, our Customer Experience Centre gets involved in raising money for charities, supporting local businesses and celebrating key events throughout the year. EQ is a regulated outsourcing business focused on financial and administration serv…
Customer Service Representative employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with Equiniti's core values: TRUST, COMMERCIAL, COLLABORATIVE, and IMPROVE. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with the company's culture.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in financial or administrative roles. Be ready to share specific examples of how you've successfully resolved customer issues or improved service delivery.
✨Tip Number 3
Research the latest trends in customer service technology and be prepared to discuss how you can leverage these tools to enhance customer experiences at Equiniti. Showing initiative in this area can impress hiring managers.
✨Tip Number 4
Engage with Equiniti on social media platforms. Comment on their posts or share relevant content to demonstrate your interest in the company and its community involvement. This can help you stand out as a proactive candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company Values: Familiarize yourself with Equiniti's core values: TRUST, COMMERCIAL, COLLABORATIVE, and IMPROVE. Reflect these values in your application to show that you align with their mission.
Tailor Your CV: Customize your CV to highlight relevant customer service experience. Emphasize skills such as communication, problem-solving, and teamwork, which are crucial for a Customer Service Representative role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to contribute to Equiniti's success. Mention specific examples of how you've made a difference in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Equiniti
✨Understand the Company Values
Before your interview, take some time to familiarize yourself with Equiniti's core values: being TRUSTED, COMMERCIAL, COLLABORATIVE, and focused on IMPROVEMENT. Be prepared to discuss how you embody these values in your previous experiences.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past, highlighting your communication skills and empathy.
✨Highlight Your Teamwork Experience
Equiniti emphasizes a collaborative approach. Think of instances where you've worked effectively within a team, contributed to group goals, or supported colleagues. Sharing these experiences will demonstrate your fit for their work culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, the team, and the company's future. This shows your genuine interest in the position and helps you assess if Equiniti is the right fit for you. Consider asking about their initiatives for employee development or community involvement.
