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- Tasks: Help customers with their insurance queries and ensure they have a great experience.
- Company: Join a dynamic team in Liverpool focused on customer satisfaction and retention.
- Benefits: Enjoy a hybrid work model, competitive salary, and performance bonuses up to £2000.
- Why this job: Be a brand ambassador while making a real impact on customer happiness and loyalty.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Work Monday to Friday, 9:00 am to 5:30 pm, in a supportive environment.
The predicted salary is between 24255 - 25876 £ per year.
Role: Customer Service & Retentions Agent Location: Liverpool, Hybrid Salary: £24,255 -25,876 plus up to £2000 performance related bonus Working hours: 37.5 hours per week, Monday to Friday 09:00am – 17:30pm What you will be doing: Responding to Customer Queries about their insurance policies via phone & email. Making changes to customers insurance policies. Dealing with customer queries over cancellation & retaining business. Identifying and assessing customer needs to achieve satisfaction and a one call resolution. Ensure all customer records are updated accurately. Ensure that all FCA compliance procedures are always adhered to. Investigate and resolve customer complaints. Provide high quality Customer Service and give the Customer a Positive helpful experience. As a brand ambassador, always conduct yourself and communications, in a courteous and helpful manner and ensure that all information required by either the customer or the colleague is obtained and communicated correctly and efficiently. Maintain an accurate record of the assessment of the customers awareness of risk and insurance as well as their circumstances and objectives. Build R…
Customer Service & Retentions Agent employer: Acorn insurance & Financial Services LTD
Contact Detail:
Acorn insurance & Financial Services LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Retentions Agent
✨Tip Number 1
Familiarize yourself with common insurance terms and policies. This knowledge will help you respond confidently to customer queries and demonstrate your expertise during the interview.
✨Tip Number 2
Practice active listening skills. Being able to understand and address customer needs effectively is crucial for a Customer Service & Retentions Agent, so showcase this ability in your interactions.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. Highlighting your problem-solving skills will show us that you're capable of providing high-quality customer service.
✨Tip Number 4
Research FCA compliance procedures relevant to customer service in the insurance industry. Understanding these regulations will demonstrate your commitment to adhering to industry standards.
We think you need these skills to ace Customer Service & Retentions Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service & Retentions Agent position. Understand the key responsibilities and required skills, such as handling customer queries and ensuring FCA compliance.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in insurance or similar fields. Emphasize your ability to resolve complaints and provide a positive customer experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or retained business in previous roles.
Highlight Communication Skills: In both your CV and cover letter, emphasize your communication skills. Provide examples of how you have effectively communicated with customers and colleagues to ensure accurate information exchange.
How to prepare for a job interview at Acorn insurance & Financial Services LTD
✨Know Your Insurance Basics
Make sure you have a solid understanding of insurance policies and common customer queries. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since the role involves responding to customer queries via phone and email, practice clear and concise communication. Be prepared to discuss how you've effectively handled customer interactions in the past.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved customer complaints or issues in previous roles. Highlight your ability to assess customer needs and provide solutions that lead to satisfaction.
✨Emphasize Compliance Awareness
Familiarize yourself with FCA compliance procedures relevant to the role. Be ready to discuss how you ensure adherence to regulations while providing excellent customer service.
