Technology Support Engineer

Infoplus Technologies UK Ltd, established in 2000, pioneers forward-thinking IT solutions in products, services, staffing, and digital transformation. Headquartered In Borehamwood, UK, we embrace Quality, Innovation, and Customer Empathy, offering a unique performance-pricing model to meet evolving digital needs. Role: AWS Infra Support Engineer Work Mode : Hybrid 2-3 Days Onsite/ week and Occasional Visits to Croydon Based on Business Needs Type: Permanent Provide hands-on support and maintenance for on-prem infrastructure, including network switches, firewalls, Windows desktops, and Linux operating systems. • Adopt an automation-first approach using scripting languages such as Shell, PowerShell, and Ansible playbook. • Support infrastructure patching and security vulnerability remediation. • Manage L2/L3 customer support requests with strong interpersonal skills. • Shadow the Solutions Team to assist in writing operational procedures supporting the project. 15+ years of experience in a professional, agile environment. • Proficiency in Windows and Linux system administration, including building, hardening, and managing Linux operating systems. • Experience in automating processes using Shell, Ansible, Python, and PowerShell scripting. • Expertise in Juniper firewall configuration and patching. • Proficiency in switch configuration and patching. • Experience with MS Active Directory configuration and management. • Hardware asset management, including printer configuration. • Monitoring using Grafana, Prometheus, Alert Manager and Node exporter. • Back-up and restore monitoring/validation. • Problem diagnosis, troubleshooting, and fixing through log aggregation and analysis. • Experience with Git, Jira, Confluence, and ServiceNow for incident and change management. AWS #Amazonwebservices #infrastructure #network #Switches #firewall #linux #Activedirectory #MSactivedirectory #jira #Confluence #Versioncontrol #Git #serviceNow