Team Leader (Full-time & Part-time)

All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.
A Civil Service Pension with an employer contribution of 28.Contract type
Permanent
CH – Intelligence and Law Enforcement Engagement
Intelligence
Flexible working, Full-time, Part-time
Contents
Were looking for Team Managers to work in our newly established teams, responsible for our more complex cases of identity verification of Company Directors worldwide.
Youll lead our teams as they support our customers as they verify their identities this is a new process for Companies House, and youll be ensuring that they provide a great service.
Youll be a strategic leader, working closely with stakeholders whilst managing your teams to ensure our customers across the globe have the highest levels of confidence in our systems, processes and the UK economy.
Do you have experience of effective, strategic people management with the ability to lead, grow and develop your teams to be the very best they can be?
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work
Our Team Managers – for our Identity Verification Complex Cases Team will be great leaders:
Providing visible and strategic leadership, coaching, mentoring and support for their teams – role modelling positive behaviours to ensure teams deliver the highest quality of customer service.
Managing their teams ensuring performance (including, managing quality assurance processes), delivery and quality of service, whilst effectively managing team dynamics and creating genuine team spirit.
Displaying resilience, confidence and flexibility around continuous improvement using analytical skills to regularly review performance, productivity and to quality assure, supporting teams to work efficiently and effectively towards our objectives and ensuring our ID verification cases meet our high standards.
Providing high quality, effective and efficient delivery of our vision, objectives and organisational plans in line with our ID verification priorities.
Our Team Managers will also be:
Responsible for providing advice, guidance and an escalation route for our ID Verification Decision Makers – dealing with, analysing and making effective evidence-based decisions around escalated enquiries, issues and complaints.
Providing high quality customer service communicating clearly and effectively with our customers when required.
Attending and proactively contributing to training sessions and ensuring team attendance so that they have a thorough understand and are ready to support teams.
Were looking for Team Managers for our Identity Verification Complex Cases Team who have:
Experience of strategic, dynamic leadership, coaching and mentoring
Experience of effective people management – with the ability to build and develop capability in teams
A continuous improvement mindset to ensure high quality team performance and productivity, especially when building a team from scratch
Confident stakeholder management and communication skills
Great analytical skills with a good eye for detail to manage escalated cases, quality assurance and identify trends and patterns of unusual behaviour
Managing a Quality Service
Alongside your salary of £34,892, Companies House contributes £10,108 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits – Working for us – Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity…
As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We are proud to be a disability confident leader. You will be aligned to our Cardiff Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on business need, your role and your day-to-day work activities and will be discussed at offer stage and you should expect to be based in our Cardiff Office every day for your initial training period.
There will be a secondment opportunity for one of our Team Managers to spend a month on secondment in Liverpool with a partner government department. This will involve being based in Liverpool from Monday – Friday for one month in late summer/Autumn 2025.
Experience of strategic leadership, coaching and mentoring
Experience of effective people management, with the ability to build and develop capability in new teams
We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours listed in the advert and your experience of strategic leadership, coaching and mentoring and effective people management, with the ability to build and develop capability in new teams.
Successful candidates at sift will be invited to a virtual interview.
Artificial Intelligence (AI)
Examples include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own. If you are invited to interview, please be aware the use of AI tools is prohibited (including recording or note taking) and any suspected use may result in the termination of your interview and subsequent withdrawal from the campaign.
BPSS is an entry level security check. It uses the Police National Computer (PNC) to make sure a candidate has no convictions. The check returns evidence of any current criminal record and un-spent convictions under the Rehabilitation of Offenders Act 1974.
Failure to meet the residency requirements will result in your security clearance application being rejected.
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. If you\’re applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar. However, it is the candidate\’s responsibility to ensure they meet the UK\’s legal requirements to work.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg.
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact in the first instance. Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ