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- Tasks: Engage with clients to enhance their experience and reduce attrition.
- Company: Join Citation, a leading provider of Health and Safety and HR services in the UK.
- Benefits: Enjoy a competitive salary, uncapped commission, and 23 days holiday plus your birthday off.
- Why this job: Be part of a winning team in a fun, supportive environment with real growth opportunities.
- Qualifications: Customer service or sales experience is preferred; coaching available for the right candidates.
- Other info: Hybrid work model with a focus on client relationships and satisfaction.
The predicted salary is between 19800 - 27000 £ per year.
Client Retention Expert Location: Hybrid (Split between home and our Meadowhall Office) Hours: Full time Salary: £24,750 plus bonus Working hours: 37.5 hours Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks Are you looking for a career rather than just a job? Do you want to join a winning team that always smash its targets and receives great customer feedback? Do you have customer service/client retention experience? Are you a target-driven sales professional who thrives on success and smashing targets? Would you like to join a progressive and rewarding company? Then we want you! We are Citation – One of the UK’s biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we’re only interested in future growth; we’re not finished yet. As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment. What we can offer: * The chance to work for a Best Companies accredited business * A fun and supportive working environment * Real opportunities to progress * A competitive base salary with uncapped commission The job: * Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reducing attrition * Focus is on client experience * Identify client needs and find solutions using listening skills and rapport * ‘Turn round’ clients who no longer wish to continue with the service * Contact past client base with a view of providing services to them again * Work with existing clients to support new business growth * Hit targets based on both revenue and retention rate as a percentage What we are looking for: We are looking for a confident individual who is quick-thinking, adaptable and resilient. You will be enthusiastic, driven and customer-focused. Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must. If you have customer service, client retention or sales experience – perfect. If not, we have a coaching programme that will support the right candidates to become successful in this role. Hit Apply now to forward your CV
Client Retention Expert employer: Citation
Contact Detail:
Citation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Retention Expert
✨Tip Number 1
Familiarize yourself with the health and safety industry, as well as the services Citation offers. Understanding our products will help you engage with clients more effectively and demonstrate your value during the interview.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills and ability to retain clients. Highlight specific situations where you successfully turned around a client's decision or improved their experience.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this role emphasizes excellent phone communication, consider role-playing scenarios with a friend to build confidence and refine your approach.
✨Tip Number 4
Research common challenges in client retention and think about how you would address them. Being prepared with solutions will show your proactive mindset and readiness to contribute to our team's success.
We think you need these skills to ace Client Retention Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and client retention. Use specific examples that demonstrate your ability to meet targets and maintain client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly your experience in reducing attrition and enhancing client experience.
Highlight Key Skills: Emphasize your communication skills, adaptability, and resilience in your application. These traits are crucial for a Client Retention Expert and should be evident in your written materials.
Showcase Results: If applicable, include metrics or achievements from previous roles that demonstrate your success in client retention or sales. Numbers can make a strong impact and show your capability to hit targets.
How to prepare for a job interview at Citation
✨Show Your Customer Service Skills
Since the role focuses heavily on client retention and experience, be prepared to share specific examples of how you've successfully managed customer relationships in the past. Highlight your ability to listen, empathize, and provide solutions.
✨Demonstrate Your Target-Driven Mindset
The company is looking for someone who thrives on smashing targets. Be ready to discuss your previous achievements in sales or retention, including any metrics or KPIs you met or exceeded. This will show that you're results-oriented.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice handling difficult client situations or objections, as this will showcase your quick-thinking and adaptability—qualities that are essential for this position.
✨Research the Company and Its Services
Familiarize yourself with Citation's services and recent developments. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your responses to align with their goals and values.
