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- Tasks: Engage with mortgage professionals through friendly conversations and provide exceptional service.
- Company: Join Coventry Building Society, a trusted name in the mortgage industry.
- Benefits: Enjoy 25 days holiday, flexible hours, and extensive wellbeing support.
- Why this job: Be part of a passionate team focused on delivering quality service without sales pressure.
- Qualifications: No specific qualifications required, just a chatty personality and customer focus.
- Other info: Flexible working options available, perfect for students or those seeking part-time work.
The predicted salary is between 36000 - 60000 £ per year.
About the role Our Mortgage Intermediary Development team are looking for a chatty, engaging person to joinone of their friendly telephone teams. In this role the customers are mortgage professionals, brokers and intermediaries and as a Mortgage Development Specialisttalking to them, being the voice of Coventry Building Society is the main focus.The role is very much about about having great conversations (no scripts), beingcustomer focusedwith a passion for providingexceptional service. Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. But also growing knowledge of mortgage policies and products to deal with the various enquiries, provide guidance and support as well as making in the momentdecisions. We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but thisisn’ta sales based role! For this role we can accommodatefull or part timeworking 25 hours a week, ideally 12pm to 5pm. Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and sharedparental leave Extensivewellbeing support My Lifestyle retail discounts Servicerecognition Abo…
Mortgage Business Development Advisor employer: Coventry Building Society Careers
Contact Detail:
Coventry Building Society Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Business Development Advisor
✨Tip Number 1
Familiarize yourself with the mortgage industry and current trends. This will help you engage in meaningful conversations with mortgage professionals and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by having mock conversations with friends or family. Focus on being friendly and approachable, as this role emphasizes exceptional customer service without scripts.
✨Tip Number 3
Research Coventry Building Society's values and mission. Understanding their commitment to customer service will allow you to align your responses and show that you're a great fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the types of queries you might handle. This shows your interest in the role and helps you gauge if it's the right fit for you.
We think you need these skills to ace Mortgage Business Development Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and the qualities that Coventry Building Society is looking for in a Mortgage Business Development Advisor.
Showcase Your Communication Skills: Since the role emphasizes great conversations, highlight your communication skills in your application. Provide examples of how you've successfully engaged with clients or customers in previous roles.
Demonstrate Customer Focus: Emphasize your passion for providing exceptional service. Share specific instances where you went above and beyond to meet customer needs or resolve issues.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the requirements of the job. Use keywords from the job description and ensure that your experience aligns with the expectations of the role.
How to prepare for a job interview at Coventry Building Society Careers
✨Show Your Conversational Skills
Since the role emphasizes having great conversations, practice engaging in discussions without relying on scripts. Be prepared to showcase your ability to connect with others and adapt your communication style to different personalities.
✨Demonstrate Customer Focus
Highlight your passion for providing exceptional service. Prepare examples from your past experiences where you successfully addressed customer needs or resolved issues, showing that you genuinely care about helping others.
✨Understand Mortgage Products
Familiarize yourself with basic mortgage policies and products. This knowledge will help you answer questions confidently and demonstrate your commitment to understanding the industry, even if the role isn't sales-focused.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations involving customers. Think through potential scenarios in advance and prepare your responses to show your problem-solving skills and ability to make decisions on the spot.
