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For Companies At a Glance
- Tasks: Lead the Aftersales team, ensuring top-notch service and productivity.
- Company: Join a dynamic automotive company focused on customer satisfaction and quality service.
- Benefits: Enjoy a supportive work environment with opportunities for training and development.
- Why this job: Be part of a team that values excellence and continuous improvement in customer service.
- Qualifications: Experience in automotive aftersales and strong leadership skills are essential.
- Other info: Opportunity to work closely with various teams and external partners.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly motivated Assistant Service Manager to lead and coordinate our clients' Aftersales Department. This role is crucial in maintaining the highest quality of service, achieving departmental profit targets, and ensuring exceptional customer satisfaction.
Main Purpose of the Role: You will be responsible for overseeing daily operations within the Aftersales team, including Service Advisors, Technicians, Apprentices, and the Workshop Controller. Ensuring 100% productivity and customer service excellence is at the heart of this role.
Key Responsibilities:
- Deputise for the Aftersales Manager in their absence
- Deliver excellent customer service in line with brand expectations
- Lead daily team briefings and ensure clear communication of goals and policies
- Monitor Workshop In-Progress (WIP) daily and drive efficiency
- Manage systems such as 1 Link, Coopers, EVHC, and VW Hub to maximise workflow
- Coordinate warranty processing, parts delays, and job card accuracy
- Oversee team cover for holidays, sickness, and lunch rotas
- Ensure compliance with VQM, Service Audit, GDPR, and MSQP standards
- Maintain high levels of cleanliness, safety, and organisation in all areas
- Provide support and training to team members
You Will Work Closely With:
- Aftersales Manager
- Workshop Controller & Technicians
- Service & Warranty Advisors
- Branch and Head Office staff
- Manufacturer partners and external inspectors
- Customers and suppliers
What We Are Looking For:
- Proven experience in an automotive aftersales or service environment
- Strong leadership and team coordination skills
- Excellent communication, organisation, and IT system experience
- A customer-first mindset with a commitment to continuous improvement
Assistant Service Manager employer: Tapp Recruit Ltd
Contact Detail:
Tapp Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as 1 Link and VW Hub. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss your approach to motivating team members and ensuring high productivity during interviews.
✨Tip Number 3
Research the company’s values and customer service standards. Understanding their brand expectations will help you align your responses during interviews and show that you are genuinely interested in maintaining their reputation for excellence.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive aftersales or service environment. Emphasise any leadership roles and specific achievements that demonstrate your ability to manage teams and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention how your skills align with the key responsibilities listed in the job description, such as team coordination and customer service excellence.
Highlight Relevant Skills: In your application, clearly outline your communication, organisation, and IT system skills. Provide examples of how you've used these skills in previous roles to drive efficiency and improve service quality.
Showcase Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement by sharing specific instances where you have implemented changes or processes that enhanced team performance or customer satisfaction in past positions.
How to prepare for a job interview at Tapp Recruit Ltd
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved processes. This will show the interviewer that you can effectively manage and motivate your team.
✨Understand the Aftersales Environment
Familiarise yourself with the automotive aftersales sector, including common challenges and best practices. Being able to discuss industry trends and how they impact customer service will impress the interviewers and show your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to resolve customer complaints or improve team efficiency, and be ready to explain your thought process and outcomes.
✨Emphasise Customer Satisfaction
Since the role focuses on maintaining high levels of customer satisfaction, be prepared to discuss your approach to delivering excellent service. Share specific examples of how you've gone above and beyond for customers in previous roles.
