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- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join a leading hotel group with 37 locations across the UK.
- Benefits: Enjoy flexible shifts, exclusive discounts, free meals, and wellness activities.
- Why this job: Perfect for those who love hospitality and want to grow in a supportive environment.
- Qualifications: Experience in a branded hotel and a passion for customer service is essential.
- Other info: Opportunities for nationally recognised apprenticeships and career development.
First impressions are everything and you will set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.
You will already have experience of working within a branded hotel environment and be comfortable working in a fast-paced role dealing with people on a daily basis.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fuelled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Reception Supervisor - Manchester employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - Manchester
✨Tip Number 1
Familiarise yourself with the specific hotel brands we operate, such as Crowne Plaza and Holiday Inn. Understanding their unique service styles and customer expectations will help you stand out during the interview.
✨Tip Number 2
Highlight your experience in fast-paced environments. Be ready to share examples of how you've successfully managed busy shifts or dealt with challenging situations, as this is crucial for a Reception Supervisor role.
✨Tip Number 3
Show your enthusiasm for guest satisfaction. Prepare to discuss how you’ve gone above and beyond to enhance a guest's experience in previous roles, as this aligns perfectly with our commitment to exceptional service.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires working various shifts, demonstrating your willingness to adapt will make you a more attractive candidate for the position.
We think you need these skills to ace Reception Supervisor - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a hotel environment. Emphasise your customer service skills and any previous roles that involved working in fast-paced settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create a welcoming atmosphere. Mention specific examples of how you've positively impacted guest experiences in the past.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability and willingness to work evenings and weekends. This shows you are adaptable and ready to meet the company's needs.
Show Enthusiasm for Development: Express your interest in the training and development opportunities offered by the company. Mention any relevant skills or qualifications you wish to pursue, such as apprenticeships or internal programmes.
How to prepare for a job interview at Valor Hospitality Europe
✨Showcase Your Customer Service Skills
As a Reception Supervisor, you'll be the first point of contact for guests. Highlight your previous experience in customer service, especially in a hotel environment, and share specific examples of how you've gone above and beyond to ensure guest satisfaction.
✨Demonstrate Flexibility
Since the role requires working various shifts, it's important to express your willingness to adapt. Be prepared to discuss your availability and any previous experiences where you successfully managed a flexible work schedule.
✨Know the Brand
Familiarise yourself with the hotel brand and its values. Research their services, facilities, and any recent news or developments. This will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready can demonstrate your enthusiasm for the role. Ask about team dynamics, training opportunities, or what a typical day looks like for a Reception Supervisor. This shows you're serious about the position and eager to learn more.
