Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the workshop, ensuring top-notch service and helping the team hit targets.
- Company: Join Group 1 Automotive, a global leader in the automotive industry with 114 UK dealerships.
- Benefits: Enjoy 33 days off, exclusive discounts, flexible working, and a company pension scheme.
- Why this job: Be part of a dynamic team focused on exceptional customer experiences and personal growth.
- Qualifications: Must have a full UK driving licence and relevant motor industry experience.
- Other info: Diversity is valued; we encourage enthusiastic applicants eager to learn.
The predicted salary is between 30000 - 42000 £ per year.
Working in our aftersales department as a Workshop Controller, you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options, just ask
What you'll do day to day:
- Responsible for the day to day running of the workshop
- Ensuring the service and repair technicians achieve their daily targets
- Assisting the service managers in ensuring the department provides the best possible service to the customers
- Achieves agreed profits and retention levels
Helpful skills and qualifications:
- Full UK Driving Licence
- Motor Industry experience in a similar role is essential
- Able to work independently and as part of a team
- Ability to work to timescales effectively
- Keen eye for detail, good communication and a passion for delivering great customer service
- Experience in a main dealer environment
- Strong industry knowledge
- Ability to work under pressure
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values: At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect, Integrity, Transparency, Teamwork, Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Workshop Controller employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the specific brands and models that the workshop deals with. This knowledge will not only help you in conversations but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Network with current employees or industry professionals who have experience in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when you’re preparing for interviews.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your ability to maintain high standards of service under pressure, a key requirement for the Workshop Controller role.
✨Tip Number 4
Research the company's values and mission statement. Aligning your personal values with those of the company can make a strong impression and show that you're a good cultural fit for the team.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor industry, particularly in roles similar to a Workshop Controller. Emphasise your communication skills and any achievements in customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering great customer experiences. Mention specific examples from your past roles that demonstrate your ability to meet targets and work under pressure.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as your ability to work independently, attention to detail, and experience in a main dealer environment.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Mention how you align with their values of respect, integrity, transparency, teamwork, and professionalism.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Communication Skills
As a Workshop Controller, you'll need to demonstrate excellent communication skills. Be prepared to discuss how you've effectively communicated with customers and team members in the past, whether face-to-face or over the phone.
✨Highlight Your Organisational Abilities
The role requires strong organisational skills to manage the day-to-day running of the workshop. Share examples of how you've successfully organised tasks or projects in previous roles, ensuring everything runs smoothly.
✨Demonstrate Your Industry Knowledge
Having a keen understanding of the motor industry is essential. Brush up on current trends and challenges in the automotive sector, and be ready to discuss how your experience aligns with the company's goals.
✨Emphasise Customer Service Passion
This position is all about delivering outstanding customer service. Prepare to share specific instances where you've gone above and beyond for customers, showcasing your commitment to providing great experiences.
