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- Tasks: Join our team to handle inbound calls and provide top-notch customer service.
- Company: We're a dynamic call centre in Preston, dedicated to excellent customer support.
- Benefits: Earn £11.44/hour, increasing to £12.30 after 12 weeks, with full training provided!
- Why this job: Great opportunity for growth in a supportive environment with flexible shifts.
- Qualifications: Customer service experience is a plus; must pass credit and DBS checks.
- Other info: Immediate start dates available for motivated candidates!
Job Description We have an excellent opportunity for Customer Service Advisors to join our call centre team in Preston on a temporary ongoing basis. Starting hourly rate of £11.44 increasing to £12.30 after working 12 weeks, with immediate start dates available! Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. The position is full time office-based, with shift patterns Monday – Friday between 8am – 6pm. Successful applicants will be required to handle inbound calls, providing appropriate information to customers, processing customer requests, and updating records. You will work on numerous internal systems and provide outstanding customer service. All successful applicants must be able to successfully pass a credit check and DBS check. If you’re interested in this role of Customer Service Advisor, apply now and a member of our team will be in touch. …
Customer Service Advisor employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling inbound calls, being clear and concise will set you apart from other candidates.
✨Tip Number 3
Research our company values and customer service philosophy. Showing that you align with our mission can make a strong impression during the selection process.
✨Tip Number 4
Be prepared to discuss your previous experience in customer service or call centers. Highlight specific examples where you provided excellent service or resolved customer issues.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous customer service or call center experience in your CV and cover letter. This will show that you have the skills needed to excel in this role.
Tailor Your Application: Customize your application to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'inbound calls', 'customer requests', and 'outstanding customer service'.
Show Enthusiasm: In your cover letter, express your enthusiasm for the role and the company. Mention why you are interested in working as a Customer Service Advisor and how you can contribute to their team.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greenbean
✨Show Your Customer Service Skills
Make sure to highlight any previous experience in customer service or call centers. Share specific examples of how you've handled difficult situations or provided exceptional service to customers.
✨Familiarize Yourself with Common Call Center Scenarios
Prepare for the interview by researching common scenarios that customer service advisors face. Think about how you would respond to various customer inquiries and complaints.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice speaking clearly and confidently, and be ready to showcase your ability to listen actively and respond appropriately during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the company culture, training process, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
