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- Tasks: Lead the team to create unforgettable guest experiences and drive business growth.
- Company: Join one of Liverpool's most exciting competitive socialising venues.
- Benefits: Enjoy a salary of £30,400 plus commission, bonuses, and regular team socials.
- Why this job: Be part of a fun, supportive culture where you can make a real impact.
- Qualifications: Experience in sales or hospitality is essential; be confident and motivated.
- Other info: This role offers a mix of office and on-the-floor experience, ensuring variety.
Guest Experience Manager – Liverpool
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
£30,400 + Commission + Bonus
Competitive Socialising Venue
I\’m looking for a Guest Experience Manager to join the team at one of Liverpool\’s most exciting competitive socialising venues.
This is a hands-on, people-focused role where no two days are the same. I\’m looking for someone who\’s as passionate about delivering unforgettable guest experiences as they are about growing the business. You\’ll be part of the management team, responsible for both the operational delivery on the floor and the sales strategy that drives bookings, revenue, and repeat visits.
Benefits:
- A salary of £30,400 + Commission + Bonus
- The opportunity to grow with a fast-moving and social brand
- Regular incentives, team socials, and a fun, supportive workplace
- The freedom to make your mark and take ownership of your role
- A mix of office, community, and on-the-floor experience – never a dull moment!
The Role:
- Leading from the front – opening and closing the venue, running shifts, and setting the tone for best-in-class service.
- Driving business growth by increasing revenue and building our customer base through a mix of proactive and reactive sales activity.
- Spending at least two full days a week focused solely on proactive outreach – visiting local businesses, university campuses, residential hubs, and event planners to build lasting relationships.
- Responding quickly and professionally to incoming enquiries for private hires, events, and group bookings using our systems.
- Being out there in the community – attending events, sending outreach emails, hosting meetings – doing what it takes to make our venue the place people want to host their social events.
- Building strong connections with existing and potential customers to keep them coming back again and again.
You:
- Confident, motivated, and commercially driven – you love hitting targets and building relationships.
- Experience in sales, hospitality, events, or a similar fast-paced environment.
- A natural host who thrives on giving people memorable experiences.
- Comfortable meeting corporate clients as you are jumping in to lead a busy Saturday night shift.
- Organised, responsive, and great with systems, enquiries, and follow-up.
If this sounds like your perfect role, I\’d love to have a further chat. Apply NOW!
@INDLOUIS
AMRT1_UKCT
Guest Experience Manager employer: Xander Recruitment Group Limited
Contact Detail:
Xander Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Familiarise yourself with the competitive socialising industry in Liverpool. Research local venues and their unique offerings, as well as current trends in guest experiences. This knowledge will help you stand out during conversations with the hiring team.
✨Tip Number 2
Network with professionals in the hospitality and events sector. Attend local events or join relevant online groups to connect with people who can provide insights or even referrals for the Guest Experience Manager role at our venue.
✨Tip Number 3
Prepare to showcase your sales skills by thinking of specific examples where you've successfully driven revenue or built customer relationships in previous roles. Be ready to discuss these experiences in detail during any interviews.
✨Tip Number 4
Demonstrate your passion for creating memorable guest experiences by sharing ideas on how you would enhance the customer journey at our venue. This proactive approach will show your enthusiasm and commitment to the role.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Guest Experience Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Compelling CV: Ensure your CV showcases relevant experience in sales, hospitality, or events. Use specific examples to demonstrate your ability to deliver exceptional guest experiences and drive business growth.
Write a Strong Cover Letter: In your cover letter, express your passion for creating memorable experiences and your motivation to contribute to the venue's success. Mention any relevant achievements and how you plan to build relationships within the community.
Highlight Your People Skills: Since this role is people-focused, emphasise your interpersonal skills and ability to connect with guests and clients. Provide examples of how you've successfully managed teams or enhanced customer satisfaction in previous roles.
How to prepare for a job interview at Xander Recruitment Group Limited
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating unforgettable guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Sales Acumen
Prepare to discuss your experience in driving sales and building customer relationships. Highlight any successful strategies you've implemented in previous positions that led to increased bookings or revenue.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations on the floor. Think about times when you had to manage a busy shift or resolve a guest complaint, and be ready to share those stories.
✨Research the Venue and Community
Familiarise yourself with the venue's offerings and its role in the local community. Being knowledgeable about the area and potential partnerships can show your commitment and readiness to engage with local businesses.
