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For Companies At a Glance
- Tasks: Learn to deal popular casino games and provide an unforgettable customer experience.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy competitive salary, flexible benefits, and a supportive work environment.
- Why this job: Kickstart your career in a fun, vibrant atmosphere with great development opportunities.
- Qualifications: No prior experience needed, just a passion for customer service and a can-do attitude.
- Other info: Participate in exciting social events and enjoy a dynamic team culture.
Overview
Are you looking for a brand-new career? Would you like to work in a fun, vibrant industry?
We are currently looking to recruit a trainee croupier, no previous gaming experience is necessary. If you are passionate about delivering great customer service and are willing to learn, this could be the role for you. From 11th November 2025 all training will be provided in an initial 6-week training school where you will learn to deal popular casino games including roulette and blackjack. Once you are trained, you will be responsible for dealing the casino games to our customers and ensuring they have an enjoyable experience.
Responsibilities
- Enthusiastic, bubbly personality ready to deliver outstanding customer service.
- Confident with a can-do mindset.
- An efficient team player.
- Flexible attitude to work – able to work shifts including nights and weekends to support our business.
- Good maths skills to enable correct calculation of customers bets.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
- Please note applicants must be over the age of 18, have the right to work in the UK and be able to pass a DBS check (no criminal record) in order to obtain a gaming license.
What we offer
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits — read more details below.
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \”A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy \”online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips
*Subject to eligibility.
Our Business
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Trainee Croupier/Casino Dealer employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Croupier/Casino Dealer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to showcase your bubbly personality.
✨Tip Number 3
Be flexible and open-minded! The job requires working shifts, including nights and weekends. Make sure to express your willingness to adapt to different schedules. This shows that you're committed and ready to jump into the fun, vibrant world of casinos.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the Genting Casinos careers page and submit your application there. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Trainee Croupier/Casino Dealer
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your enthusiasm and bubbly personality shine through. This role is all about delivering great customer service, so don’t be shy about sharing your passion for helping others.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Even if you don’t have gaming experience, focus on your customer service skills and any relevant experiences that showcase your can-do mindset.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key strengths and why you’re excited about this opportunity in a few short paragraphs.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to get started. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Genting Casinos
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. A bubbly personality is key for a trainee croupier, so let your enthusiasm shine through. Share any experiences where you’ve gone above and beyond for customers, even if they’re from different jobs.
✨Brush Up on Your Maths Skills
Since you'll be dealing with bets and calculations, it’s a good idea to practice basic maths before the interview. You don’t need to be a maths whiz, but being confident with numbers will show that you’re ready for the role. Consider doing some quick mental maths exercises to prepare.
✨Be Ready to Discuss Flexibility
The job requires a flexible attitude towards shifts, including nights and weekends. Be prepared to discuss your availability and willingness to work varied hours. This shows that you understand the demands of the role and are committed to supporting the business.
✨Research the Company Culture
Take some time to learn about Genting Casinos and their values. Understanding their commitment to outstanding service and inclusivity can help you align your answers with what they’re looking for. Mentioning specific aspects of their culture during the interview can really impress them!
