Sales Coordinator

Clermont Hotel Group Central Support Office

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience – but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

Learn more about the general tasks related to this opportunity below, as well as required skills.

With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.

What you\’ll be doing

As Sales Coordinator, you will play a key role in supporting the sales efforts across multiple Thistle hotels within the cluster. Working closely with the Cluster Sales Manager and the sales teams, you\’ll ensure seamless coordination of sales activities and contribute to driving revenue growth.

You will be responsible for managing administrative tasks, coordinating sales opportunities, and helping the team to deliver exceptional service to both new and existing clients. Your organizational and communication skills will be essential in ensuring smooth operations between the hotels, Central Reservations, and the wider sales team, supporting the delivery of our revenue goals.

• Assisting the Sales Manager in coordinating sales activities across multiple hotels.
• Supporting the sales team in managing accounts, handling inquiries, and maintaining strong relationships with clients.
• Tracking sales leads, ensuring follow-up actions are taken in a timely and efficient manner.
• Coordinating communication and collaboration between the hotels and the Central Reservations team to optimize booking opportunities.
• Assisting with the preparation of sales reports, market analysis, and tracking sales performance.
• Helping to ensure the smooth execution of sales strategies and promotional campaigns.
• Maintaining up-to-date customer records, ensuring data integrity across the cluster.

What you\’ll bring

• Strong organizational skills and an ability to manage multiple tasks across different properties.
• Excellent communication skills to liaise effectively with the sales team, clients, and internal departments.
• A customer-focused mindset with a passion for building and maintaining relationships.
• Proficiency in using sales and booking systems to track performance and generate reports.
• A proactive approach to problem-solving and supporting the sales team in achieving their goals.
• Previous experience in sales support or hospitality is a plus.

What you\’ll get in return

As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we\’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we\’re so committed to this that our ‘People Promise\’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that\’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth – We\’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we\’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You\’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000\’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being – We\’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We\’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People\’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

AMRT1_UKCT