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For Companies At a Glance
- Tasks: Deliver outstanding customer experiences, manage bookings, and serve food and drinks.
- Company: Join a vibrant entertainment hub with bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free bowling, food, discounts, health care, and career development opportunities.
- Why this job: Work in a fun environment where every day is different and exciting!
- Qualifications: Energetic, confident, and great at customer service; flexible availability required.
- Other info: Quick application process – just 2 minutes to apply!
The predicted salary is between 24000 - 36000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! It’s not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks. You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Treats - Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6 hours or more)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant - Cambridge employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Cambridge
✨Tip Number 1
Show your enthusiasm for the role during any interactions. Since this position is all about creating a fun atmosphere, let your personality shine through when you engage with us, whether it's in person or over the phone.
✨Tip Number 2
Familiarise yourself with our offerings, like the Escape Rooms and Karaoke. Being knowledgeable about what we provide will help you stand out as someone who is genuinely interested in the role and can engage customers effectively.
✨Tip Number 3
Demonstrate your customer service skills by sharing relevant experiences. Think of specific examples where you've gone above and beyond to help customers, as this will show us that you have the right attitude for the job.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours. Since the role requires evening and weekend availability, showing that you're open to various shifts will make you a more attractive candidate for us.
We think you need these skills to ace Customer Service Assistant - Cambridge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Customer Service Assistant role entails. Highlight key responsibilities and required skills in your application to show you are a good fit.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills. Use specific examples that demonstrate your enthusiasm, communication skills, and ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and passion for working in a fun environment. Mention why you want to join this team and how your skills align with their values.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Companies like this one value energy and a positive attitude, so let your passion for customer service shine through.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help customers, as this will resonate well with the interviewers.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice handling different customer interactions, such as booking inquiries or resolving complaints, to showcase your confidence and adaptability.
✨Ask About Team Dynamics
Show your interest in teamwork by asking questions about how the team collaborates. This demonstrates that you understand the importance of being a strong team player in a fast-paced environment.
