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- Tasks: Support IT systems and users, ensuring smooth operations across our brewery and managed estate.
- Company: Join JW Lees, a family-owned brewery with nearly 200 years of tradition and passion for great experiences.
- Benefits: Enjoy private medical cover, discounts on food and stays, profit sharing, and wellbeing support.
- Why this job: Be part of a supportive team in a dynamic environment, with opportunities for growth and career progression.
- Qualifications: Experience in IT support, customer service skills, and knowledge of Microsoft systems are essential.
- Other info: Office-based role with travel across the North West and North Wales; driving license required.
The predicted salary is between 22400 - 28000 £ per year.
This is an office based role with some travel required across the North West and North Wales. JW Lees have an exciting opportunity for an IT Support Engineer to join our IT Team based at the JW Lees Brewery in Middleton, supporting with everything tech and IT within our support office and managed estate.
What we offer our IT Support Engineers:
- Private medical with BUPA
- 30% discount on food and drink across our pubs and inns for you and friends and family
- Discounted stays in our hotels and inns
- Annual profit share, ensuring you share in the success of the company
- Wellbeing support with our Employee Assistant Programme
- Great opportunities to grow in your role and progress your career
IT Support Engineer Role Specification:
- Experience in understanding business needs in relation to IT.
- Support and management of the organisation's user-based IT environment, both hardware and software.
- The operation of the IT Support Desk ensuring correct pathway to IT services.
- Support, management and maintenance of the organisations IT infrastructure and remote management of all sites IT installation.
- Liaison with 3rd party suppliers and service providers ensuring service levels are maintained.
- Advising users of best use of IT facilities.
- Adherence to security best practices to ensure the security of the organisation's data and property.
IT Support Engineer Person Specification:
- Relevant experience in IT, supporting desktop computing and its associated environments.
- A proven understanding of the need for customer service, providing exemplary response and ownership of issues raised throughout the lifecycle of an incident or problem.
- Requires a sound applied and theoretical knowledge of Microsoft operating systems.
- A good working knowledge of Microsoft Active Directory.
- A good working knowledge of server technologies VMWare, Exchange and SQL.
- Sound working knowledge of TCP/IP and internet technologies.
- Highly motivated self-starter, able to work on own initiative.
- A full driving license and ability to use own car for business purposes.
- Previous experience of IT in a retail or hospitality environment and an understanding of the Data Protection Act and PCIDSS would be highly desirable.
About JW Lees: Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together.
Contact Detail:
JW Lees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory, VMWare, and SQL. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Research JW Lees and their IT infrastructure to understand their business needs better. This knowledge will help you tailor your responses in interviews, demonstrating that you are genuinely interested in how you can contribute to their team.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Since the position requires a strong focus on user support, showcasing your ability to handle incidents and problems effectively will set you apart from other candidates.
✨Tip Number 4
Make sure to highlight any experience you have in retail or hospitality environments, as this is highly desirable for the role. If you have relevant examples, be ready to discuss how they relate to the IT support you'll be providing at JW Lees.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in desktop computing and customer service. Emphasise any specific knowledge of Microsoft operating systems, Active Directory, and server technologies like VMWare and SQL.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your motivation for applying to JW Lees and how your skills align with their values, such as being passionate and personal in your approach to IT support.
Highlight Relevant Experience: In your application, be sure to detail any previous experience in IT support within retail or hospitality environments. This will demonstrate your understanding of the specific challenges and needs of the industry.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved IT issues in the past. Highlight your ability to take ownership of problems and deliver exemplary customer service throughout the incident lifecycle.
How to prepare for a job interview at JW Lees
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft operating systems, Active Directory, and server technologies like VMWare and SQL. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Demonstrate Customer Service Excellence
Since the role requires a strong focus on customer service, be ready to share instances where you've provided exceptional support. Discuss how you took ownership of issues and ensured user satisfaction throughout the incident lifecycle.
✨Understand the Company Culture
Familiarise yourself with JW Lees' values: Proud, Savvy, Honest, Passionate, Personal, and Together. During the interview, try to align your answers with these values to show that you would be a great fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past challenges you've faced in IT support and how you resolved them, especially in a retail or hospitality context.
