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- Tasks: Lead the team to create unforgettable guest experiences and drive business growth.
- Company: Join one of Liverpool's most exciting competitive socialising venues.
- Benefits: Enjoy a salary of £30,400 plus commission, bonuses, and regular team socials.
- Why this job: Be part of a fun, supportive culture where you can make a real impact.
- Qualifications: Experience in sales, hospitality, or events is essential; be confident and motivated.
- Other info: This role offers a mix of office and on-the-floor experience, ensuring variety every day.
The predicted salary is between 30000 - 42000 £ per year.
I'm looking for a Guest Experience Manager to join the team at one of Liverpool's most exciting competitive socialising venues. This is a hands-on, people-focused role where no two days are the same. I'm looking for someone who's as passionate about delivering unforgettable guest experiences as they are about growing the business. You'll be part of the management team, responsible for both the operational delivery on the floor and the sales strategy that drives bookings, revenue, and repeat visits.
Benefits:
- A salary of £30,400 + Commission + Bonus
- The opportunity to grow with a fast-moving and social brand
- Regular incentives, team socials, and a fun, supportive workplace
- The freedom to make your mark and take ownership of your role
- A mix of office, community, and on-the-floor experience - never a dull moment!
The Role:
- Leading from the front - opening and closing the venue, running shifts, and setting the tone for best-in-class service.
- Driving business growth by increasing revenue and building our customer base through a mix of proactive and reactive sales activity.
- Spending at least two full days a week focused solely on proactive outreach - visiting local businesses, university campuses, residential hubs, and event planners to build lasting relationships.
- Responding quickly and professionally to incoming enquiries for private hires, events, and group bookings using our systems.
- Being out there in the community - attending events, sending outreach emails, hosting meetings - doing what it takes to make our venue the place people want to host their social events.
- Building strong connections with existing and potential customers to keep them coming back again and again.
You:
- Confident, motivated, and commercially driven - you love hitting targets and building relationships.
- Experience in sales, hospitality, events, or a similar fast-paced environment.
- A natural host who thrives on giving people memorable experiences.
- Comfortable meeting corporate clients as you are jumping in to lead a busy Saturday night shift.
- Organised, responsive, and great with systems, enquiries, and follow-up.
If this sounds like your perfect role, I'd love to have a further chat. Apply NOW!
Contact Detail:
Xander Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Network within the local community and industry. Attend events, visit local businesses, and engage with university campuses to build relationships that could lead to referrals or insights about the role.
✨Tip Number 2
Showcase your passion for guest experiences by volunteering or participating in community events. This hands-on experience can demonstrate your commitment to creating memorable moments for guests.
✨Tip Number 3
Familiarise yourself with the competitive socialising industry. Research trends, popular venues, and customer preferences to discuss during interviews, showing your knowledge and enthusiasm for the role.
✨Tip Number 4
Prepare to discuss your sales strategies and successes in previous roles. Be ready to share specific examples of how you've driven revenue and built customer relationships in fast-paced environments.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, sales, and event management. Use specific examples that demonstrate your ability to deliver exceptional guest experiences and drive business growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable experiences. Mention how your skills align with the role of Guest Experience Manager and provide examples of how you've successfully built relationships in previous roles.
Highlight Your Community Engagement: Since the role involves proactive outreach, emphasise any experience you have in community engagement or networking. Discuss how you've previously built connections with local businesses or organisations to enhance customer relationships.
Showcase Your Leadership Skills: In your application, illustrate your leadership abilities by providing examples of how you've led teams or managed shifts in a fast-paced environment. Highlight your approach to motivating staff and ensuring high standards of service.
How to prepare for a job interview at Xander Recruitment Group Limited
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating unforgettable guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Sales Acumen
Since the role involves driving business growth, be prepared to discuss your experience with sales strategies. Highlight any successful initiatives you've led that increased revenue or customer engagement.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations on the floor. Think about times when you had to manage a busy shift or resolve a guest complaint, and be ready to share those stories.
✨Know the Venue and Its Community
Research the venue and its target audience before the interview. Familiarise yourself with local businesses and events that could be potential partners, and come prepared with ideas on how to engage with them.
