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For Companies At a Glance
- Tasks: Manage customer relationships and ensure successful platform adoption.
- Company: MATICS provides cutting-edge Real-Time Operational Intelligence solutions for manufacturers worldwide.
- Benefits: Enjoy flexible remote work, travel opportunities, and a dynamic start-up culture.
- Why this job: Join a mission-driven team transforming manufacturing with real ownership and growth potential.
- Qualifications: 3+ years in customer success or related roles, with a background in manufacturing operations.
- Other info: Remote position based in the UK, with occasional travel required.
The predicted salary is between 36000 - 60000 £ per year.
About MATICS
MATICS is a leading provider of Real-Time Operational Intelligence (RtOI) solutions that help manufacturers instantly digitize their shop floors. By connecting directly to machines, ERP, MES, and other systems, MATICS collects real-time, high-resolution data and blends it with historical insights to deliver clear, actionable information. Our platform empowers manufacturers to improve communication, boost production efficiency, and give key stakeholders full visibility into operations — anytime, anywhere, from any device. With operations in over 15 countries and over 2,000 machines connected worldwide, MATICS drives smarter, faster decision-making for modern manufacturing.
About The Role
We are looking for an experienced and proactive Customer Success Manager (CSM) based in the UK to build and maintain strong, long-term relationships with our industrial clients. In this role, you will ensure customers successfully adopt, expand, and realize the full value of our real-time operational intelligence platform, helping them drive efficiency, optimize production, and achieve their business goals. A solid background in manufacturing operations, Lean methodologies, or continuous improvement is a strong advantage.
Main Responsibilities
- Own the entire customer journey — onboarding, adoption, expansion, and retention
- Act as a trusted advisor to customers, ensuring continuous value and engagement
- Drive platform usage and impact by identifying opportunities for operational improvement
- Translate operational KPIs into actionable insights using the MATICS platform
- Partner cross-functionally with Sales, Product, and Support to maximize customer satisfaction and success
- Monitor account health and proactively address risks to ensure long-term retention and satisfaction
Requirements
- 3+ years in Customer Success, Implementation, or related client-facing roles
- Hands-on experience with manufacturing or industrial environments
- Strong understanding of Operational Excellence / Lean / Six Sigma principles
- Excellent communication and relationship-building skills
- Proactive, analytical, and solution-oriented mindset
- Based in the UK (remote with occasional travel)
Nice to Have
- Experience with SaaS products in the manufacturing space
- Familiarity with MES, ERP, or shop floor systems
- Experience working with global clients or distributed teams
- Fluency in additional languages
Why Join Us?
- Be part of a mission-driven team transforming the future of manufacturing
- Take on a high-impact role with real ownership and opportunities to grow
- Enjoy a flexible work environment — combining remote work with customer visits
- Work with a global, collaborative team in a dynamic, start-up atmosphere
Customer Success Manager – Operational Excellence | Based in UK employer: MATICS | Connected Worker Platform & Real-time Manufacturing Analytics
Contact Detail:
MATICS | Connected Worker Platform & Real-time Manufacturing Analytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – Operational Excellence | Based in UK
✨Tip Number 1
Familiarise yourself with MATICS' platform and its features. Understanding how the real-time operational intelligence works will allow you to speak confidently about its benefits during interviews, showcasing your proactive approach.
✨Tip Number 2
Network with professionals in the manufacturing sector, especially those who have experience with Lean methodologies or Operational Excellence. Engaging in conversations can provide insights into industry challenges and help you position yourself as a knowledgeable candidate.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to build strong client relationships and drive customer success. Highlighting specific instances where you've improved operational efficiency will resonate well with the hiring team.
✨Tip Number 4
Stay updated on trends in the manufacturing industry and SaaS products. Being able to discuss current developments and how they relate to MATICS' offerings will show your enthusiasm and commitment to the role.
We think you need these skills to ace Customer Success Manager – Operational Excellence | Based in UK
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer success, manufacturing operations, and Lean methodologies.
Craft a Compelling CV: Ensure your CV showcases your experience in customer success and any relevant roles. Highlight specific achievements related to operational excellence and relationship management, using metrics where possible to demonstrate impact.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with MATICS' mission and how you can contribute to their goals in improving manufacturing efficiency.
Prepare for Potential Interviews: Anticipate questions related to customer success strategies, your understanding of Lean principles, and how you've driven operational improvements in past roles. Prepare examples that demonstrate your problem-solving skills and ability to build strong client relationships.
How to prepare for a job interview at MATICS | Connected Worker Platform & Real-time Manufacturing Analytics
✨Understand the Company and Its Solutions
Before your interview, make sure to research MATICS thoroughly. Familiarise yourself with their Real-Time Operational Intelligence solutions and how they benefit manufacturers. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Customer Success Experience
Prepare to discuss your previous roles in Customer Success or related fields. Highlight specific examples where you've successfully onboarded clients, driven platform usage, or improved customer satisfaction. Use metrics to quantify your achievements whenever possible.
✨Demonstrate Your Knowledge of Lean Methodologies
Since a solid background in manufacturing operations and Lean methodologies is advantageous, be ready to discuss your understanding of these principles. Share examples of how you've applied them in past roles to drive operational excellence and improve efficiency.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your engagement and interest in the role. Ask about the company's future goals, the team dynamics, or how success is measured in the Customer Success Manager position. This will also help you assess if the company is the right fit for you.
