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- Tasks: Create and maintain technical documentation for software products, including user guides and tutorials.
- Company: Join eProductivity Software, a global team dedicated to solving unique business challenges in packaging and print.
- Benefits: Enjoy remote work flexibility and be part of an inclusive culture that values diversity and innovation.
- Why this job: This role offers a chance to enhance your writing skills while collaborating with a dynamic international team.
- Qualifications: Ideal candidates have a degree in Technical Communications and 5-7 years of relevant experience.
- Other info: Portfolio of work samples is required; familiarity with Agile/Scrum teams is a plus.
The predicted salary is between 28800 - 48000 £ per year.
eProductivity Software is looking for a Technical Writer to join our team. This person will contribute to the development and maintenance of written technical product information to improve the implementation, maintenance, and use of the products. They will also provide technical writing support for other groups within the organization. This position will be based in the UK and is part of a documentation team located across the world. Please provide a portfolio of work samples.
Primary duties & responsibilities:
- Develop and maintain product related documentation by gathering information from subject-matter experts.
- Adhere to guidelines/direction and deadlines established by project lead and defined by release schedule.
- The documentation can include but is not limited to:
- User Guides
- Release Notes
- Installation Guide
- Integration Guides
- WebHelp
- Tutorials
- Videos
Leadership and working with others:
- Technical Writers
- Consultants
- Product Managers
- Business Analysts
- QA Engineers
- Support Team
- Professional Services
Qualifications and experience:
- BA/BS degree with a Technical Communications, English, Education, or Training focus preferred.
- 5-7 years of technical writing experience for software products.
- Experience in the packaging or printing industry is preferred, while familiarity with manufacturing and ERP systems is also advantageous.
- Knowledge of CSS and Help Output Configuration is preferred but not required.
- Knowledge of basic JavaScript is preferred but not required.
- Experience adhering to style guides / standards.
- Able to work independently within guidelines provided.
- Experience working with Agile/Scrum teams a plus.
- Ability to plan, structure and write user guides and help systems with minimal guidance in a fast-paced environment.
- Excellent communication, writing, editing, and project management skills.
- Excellent organizational and interpersonal skills.
- Willingness to learn and work with unfamiliar tools.
- Attention to detail and ability to multi-task.
Technology and tools:
- Microsoft Office 365
- RoboHelp or similar authoring tools
- GitHub or similar version control system preferred but not required
- Enjoyhint or a similar overlay interactive tutorial software preferred but not required
- Camtasia or video editing software preferred but not required
At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services.
ePS - Empowering Packaging and Print
Technical Writer employer: eProductivity Software
Contact Detail:
eProductivity Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as RoboHelp and Camtasia. Having hands-on experience with these tools can give you an edge during interviews, as it shows your readiness to hit the ground running.
✨Tip Number 2
Build a strong portfolio that showcases your technical writing skills, especially in creating user guides and tutorials. Include samples that demonstrate your ability to simplify complex information, as this is crucial for the role.
✨Tip Number 3
Network with current or former employees of eProductivity Software on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your experience with Agile/Scrum methodologies, as this is a plus for the role. Be ready to share examples of how you've successfully collaborated with cross-functional teams in fast-paced environments.
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical writing experience, especially in software products. Emphasise any experience you have with Agile/Scrum teams and familiarity with tools like RoboHelp or Camtasia.
Showcase Your Portfolio: Include a portfolio of work samples that demonstrate your technical writing skills. This could include user guides, release notes, or tutorials you've created. Make sure to present them clearly and professionally.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're a great fit for the Technical Writer position. Mention your experience in the packaging or printing industry if applicable, and how your skills align with the company's needs.
Highlight Communication Skills: In your application, emphasise your excellent communication, writing, and editing skills. Provide examples of how you've successfully collaborated with subject-matter experts or worked within a team to produce documentation.
How to prepare for a job interview at eProductivity Software
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio of your previous work samples. Highlight documentation that aligns with the role, such as user guides or tutorials, to demonstrate your technical writing skills and familiarity with software products.
✨Understand the Product
Before the interview, take some time to research eProductivity Software and their products. Familiarise yourself with their functionality and any recent updates. This will help you engage in meaningful discussions and show your genuine interest in the company.
✨Prepare for Collaboration Questions
Since the role involves working with various teams, be ready to discuss your experience collaborating with developers, QA engineers, and product managers. Share specific examples of how you've successfully communicated and gathered information from subject-matter experts.
✨Demonstrate Agile Experience
If you have experience working in Agile/Scrum environments, be prepared to talk about it. Discuss how you’ve adapted to fast-paced changes and how you’ve contributed to improving documentation processes within an Agile framework.
